Following on from last weeks look at why to set up a BI or Analytics Centre of Excellence, it is important to document the key internal stakeholder responsibilities. The centre must exist to provide the majority of these services to meet requirements. It cannot shirk the responsibility.
- Support – The BI Centre of Excellence must provide support for all BI related function and capability across the organisation. This can include solution evaluation, coaching and process management.
- Data quality and access – The Centre of Excellence has to own access to data, and to be able to ensure that business users get the maximum value from the available data in a clean, ready format
- Guidance – The BI Centre of Excellence advises on standards, tools, knowledge management and methodologies to deliver outcomes.
- Knowledge management – The BI Centre of Excellence must act as the owner of knowledge transfer and sharing through internal training, user groups and vendor related training. Additionally formal roles around BI knowledge management should be located within the Competency Centre.
- Project Management – The BI Centre of Excellence should coordinate activities around BI projects, whether delivered internally or through external solution providers. It should not necessarily be tasked with running every project, but with managing the process and ensuring consistency.
- Strategic Development Coordination – The BI Centre of Excellence should act as a central source of strategy around BI to ensure projects most efficiently use available and existing resources around BI and end duplication.
- Governance – The BI Centre of Excellence has a critical role to play to ensure that all organisational requirements around data governance are met, both operationally and legally.
- Vendor Management – Centralising vendor management will lead to more effective outcomes and efficiencies when managing both software and services vendors.