People Requirements for a BI Centre of Excellence

A critical aspect of successful development of a BI centre of excellence is appropriate human resource planning and allocation. This investment in people is non-negotiable. Without it you cannot align the centre of excellence to an organisational BI strategy.


The following table highlights a typical human resource structure for the BI centre of excellence. Clearly the level of resourcing will depend on the size of your organisation and the investment in BI, but it cannot be emphasised enough how critical sustained investment is.

Job Role

Employee time requirement

Brief Overview

BI Competency Centre Leader 100% (One resource) Manage BI competency centre. Aligns BI projects with overall BI strategy. Facilitates and manages engagement and contribution from business units. Core contact point for vendor and external partner relationships
Executive Owner 10% (One resource) Provides executive leadership overview, and connection with the overall organisational objectives. In order for the centre of excellence to function most effectively, this resource must be CEO, or a direct report of the CEO.
Business Analysts 20-50% of multiple resources Provide direct business support to identify and manage requirements
Data “Owner” 20% of multiple resources Manage data quality and ownership issues, coordinate Master Data Management requirements
Data Warehouse Architect 100% of multiple resources  Manage data design and input meeting organisational requirements
BI Specialists 100% of multiple resources Designs, develops and coordinates solutions for BA, and data integration
Training Coordinator 50% of resource Co-ordinates BI related training programs, both internal and externally delivered.
System and Database Administrators 20% of multiple resources  Defined resources to coordinate hardware, software, database requirements and availability.


What is clear, is that whilst the centre of excellence is responsible for co-ordination of the organisation BI strategy, it is not necessary responsible to deliver all capabilities. This still may be better placed to sit within the individual business units. Determination of this is an essential part of the centre of excellence plan activity.


I look forward to your feedback on the Centre of Excellence series. Development of a COE is vital to align BI to business needs.

About capioIT - Phil Hassey

If you require further information, please contact Phil Hassey, CEO of capioIT. capioIT is an advisory firm focused on helping organisations to understand emerging technology as the world becomes Digital. Phil may be contacted easily in the digital and real world. +61422231793
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