Monthly Archives: September 2013

capioIT turns Three – Someday we’ll look back on this and it will all seem funny*

When one absorbs research highlighting that nearly 50% of small businesses fail within three years it is with great excitement and humility that we celebrate the third birthday of capioIT today. Not surprisingly the last three years have been the … Continue reading

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Leadership in the Asia Pacific Natural Resources IT Solutions Market Announced – capioIT releases the capture share report for the sector

capioIT is excited to release the 2013 capioIT Asia Pacific Natural Resources IT Solutions  Capture Share report. It highlights the overall key strengths and weaknesses of 14 selected Natural Resources IT Solution providers in the Asia Pacific region. This report … Continue reading

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IBM GMU – Managing growth in diversity

In September 2013, IBM reignited their Analysts Insight event in Singapore to highlight investments in the IBM Growth Markets Unit or GMU. For those who are unawares, the IBM GMU contains most of the growth countries of the global economy. … Continue reading

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IBM Sells its CRM BPO unit to Synnex – A Case of Leaving a Commodity Market Behind?

I have a special place in my heart for Call Centre and CRM operations. The first consulting I ever did was in 1999 for the call centre operation of a major Australian insurance firm. I was tasked with imparting the … Continue reading

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HP in Asia Pacific and Japan – Client Delivery Focus Remains the Highlight

In late August, 2013, Hewlett Packard (HP) held its (hopefully again) annual analyst event for Asia Pacific and Japan analysts in Singapore. As with the Worldwide analyst summit in March, 2013 event attended by capioIT  (see http://wp.me/p15cZf-6B) despite valid concerns, … Continue reading

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Outcome Based Pricing – Adoption soars in Emerging markets

I have written about, and patiently waited for many years, to see outcomes based pricing and contract relationships to come to the fore in the delivery of IT or business processes. I had expected them to be most prevalent in … Continue reading

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ASEAN is a boom market but ….

Recently I wrote on the excitement that is the market opportunity in ASEAN, particularly in Indonesia, The Philippines and Thailand. https://capioit.wordpress.com/2013/03/25/why-indonesia-the-philippines-and-thailand-are-the-hot-markets-for-it-solutions-in-2013/ In the midterm, particularly as India growth remains below expectations largely driven by government inertia, outside of China, ASEAN … Continue reading

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