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Phil Hassey
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Author Archives: capioIT - Phil Hassey
We Need More Female Industry Analysts
I have been an industry analyst for close to 20 years, and run capioIT for eight. I have met hundreds of Industry Analysts and Analyst Relations professionals. Some have been newcomers to the industry; others had the experience 20 years … Continue reading
Freshworks wants you to Refresh to a Customer For Life
Freshworks is one of the more interesting SaaS startups that has reached the scale of being a viable and reliable long term business. It originated in Chennai, which at the time of founding in 2009 was not a hub of … Continue reading
Posted in Uncategorized
Tagged Asia, Asia Pacific, Cloud, CRM, Customer Experience, CX, India, SaaS, SaaS. Strategy, Salesforce, Vendor, Xero, Zoho
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Salesforce and Alibaba team up to take on China
China is a problematic market for most non-Chinese technology vendors to penetrate. In the 20 years that I have been an analyst covering China, the amount of money that I have seen lost, particularly by US-based firms in China is … Continue reading
IBM Asia Pacific Analyst Insights – Red Hat has arrived at IBM
IBM recently held its 20th annual Asia Pacific Industry Analyst event in Singapore. Firstly kudos to IBM. No other vendor has had 20 Asia Pacific Industry Analyst events. IBM is not the same company that hosted a small number of … Continue reading
Posted in Uncategorized
Tagged Analyst Relations, AR, Asia, Asia Pacific, AWS, Azure, Cloud, Hybrid Cloud, IBM, Public Cloud, Red Hat, Singapore, Watson
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capioIT forecasts the Asia Pacific Salesforce Services Market to reach US$4.9B by 2023
capioIT forecasts the Asia Pacific Salesforce Services Market to reach US$4.9B by 2023 – Dominated by Japan and Australia, with India, The Philippines and China the fastest-growing markets Salesforce is the clearly leading SaaS provider, not just in CRM, or … Continue reading
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Veeam – Hybrid Cloud is the next Act
Veeam recently held its fourth annual analyst summit near San Diego. I have been able to attend 3 of these events, and since the first event in 2016, I have seen it double in size, and gain confidence, scale and … Continue reading
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Salesforce – Acquires Tableau, accelerates analytics as it plays a Customer 360 game
Salesforce announced on Monday, June 10th (US time) the acquisition of data visualisation leader Tableau for US$15.7B. Some jaws dropped at the purchased and the price and some at the purchaser. It was inevitable that Tableau would be acquired, Oracle, … Continue reading
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Tagged Analytics, AWS, BI, Big Data, Business, Cloud, Competition, Differentiation, Google, Innovation, Microsoft, Oracle, SaaS, Salesforce, Strategy, Tableau, Technology, Vendor
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