Category Archives: Uncategorized

Your valuable and curated customer data. Throw it away and start again.

Posted on April 8, 2020 by

Coronavirus has taken too many lives, decimated global economies, removed the sense of place for all communities and reshaped almost all propositions in all corners of the world. The way our world works from a social, economic, personal space and … Continue reading →

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Will the CFO use the Corona Virus Black Swan Event to defund Customer Experience

Posted on March 9, 2020 by

Analysts, consulting firms, SaaS providers and business innovators all agree on one thing: Customer Experience has to be the number one priority for enterprise strategy as we enter 2020 and beyond. Enterprise boards and leadership teams have firstly, learnt the … Continue reading →

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More evidence – Tough times for legacy tech vendors, and golden time for the Cloud

Posted on March 4, 2020 by

Software Asset Management and Licensing app provider Flexera recently published a report on technology investments that makes fascinating, scary or reassuring reading depending upon your perspective. The Flexera™ State of Technology Spend Report was based on over 300 interviews with … Continue reading →

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All Go for Zoho

Posted on February 11, 2020 by

SaaS provider Zoho held their 2020 Analyst Day at their new US hometown of Austin, Texas January 29-31st. If you don’t know Zoho, think of them as an Austin, Texas for the tech industry. It is definitely not weird, but … Continue reading →

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No US Credit Card, then No Go for Amazon Go

Posted on February 11, 2020 by

I have written in the past about potential of the Amazon Go experience and the fact that if executed properly it can lead to enhanced skills for retail employees in a similar style that the Barista changed getting a cup … Continue reading →

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AWS goes Local – Bringing the Cloud Closer

Posted on December 16, 2019 by

In December 2019, AWS had its key global customer event re:Invent in Las Vegas. It is no surprise that the game gets bigger, the event gets broader and the content overwhelming in scale and scope. AWS now hosts 65,000 from … Continue reading →

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Dreamforce 2019 – Still going its own way

Posted on December 15, 2019 by

A Barack Obama fireside chat, Alicia Keys and a piano out of nowhere to sign off on Marc Benioff’s keynote, members of Prince’s band on the concourse, Neil Finn’s latest backing band AKA Fleetwood Mac at an apparently un-named baseball … Continue reading →

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