Tag Archives: Analytics

ANZ is the Guide for Where DXC Technology Needs to Go

In early April 2017, DXC Technology launched. Many were asking; Who is DXC Technology? It is simply the combination of Hewlett-Packard Enterprise Services and CSC, by way of EDS, UXC, Compaq and others, following the merger announced in 2016. Simple, … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Google Maps gets Gas

For anyone interested in constant and regular innovation, Google Maps is always a great place to start. For those who are focused on the importance of Location Intelligence, it is, of course, a critical source of insight as well as … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , | Leave a comment

PAST is the future for the Contact Centre

  In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , , , , , | Leave a comment

Do we have Business as usual in the Salesforce Services and Solution Market?

Recently capioIT released the 2016 Global Salesforce Services and Solutions Market Capture Share Report highlighting leadership in this market. Here is further insight on the maturity of the market. capioIT Capture Share Report Salesforce has fundamentally altered the software and broader enterprise … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

capioIT Identifies Leadership in the Global Salesforce Services and Solutions Market

  Salesforce continues to be a global market changer. It effectively created the SaaS market, killed the legacy monolith of Siebel, and created one of the strongest and most loyal communities in the enterprise technology ecosystem. This is best represented … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 1 Comment

Is Innovation, not Invention the Missing Link for Google Enterprise?

  Google is one of the great corporate success stories. It has redefined markets and destroyed incumbent providers in both the online and offline world. Just ask the yellow paper weight company, Yellow Pages what it can do. It has … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

When a merger is an acquisition CSC “Merges” with HP Enterprise Services

Today, May 24th 2016, CSC and HP Enterprise (HPE) announced that the HPE Services unit would be spun out of HPE and merged with CSC which recently spun out its government business. This surprising deal is being positioned as a merger, … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 2 Comments