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Recent Posts
- Australia is losing out with diminishing innovation and increasing corruption. Is this the “lucky” country we want?
- IBM Spins off GTS. The future is 100% Hybrid and AI
- capioIT turns 10 – Thanks for the support and trust
- Global Innovation Index – Switzerland is the most innovative nation on earth, US and Nordic Countries worth noting.
- Xero acquires Waddle – AccountingTech meets FinTech meets SmallBizTech.
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Phil Hassey
- @rwang0 My related holiday conversations have been about how much we don’t miss flying. February 3rd is my one year… twitter.com/i/web/status/1… 1 day ago
- @berkson0 4 colours of fun https://t.co/8KnQTnnNC9 1 day ago
- @berkson0 I have a back scratcher, fart noise maker, a suction grip thingy, a clickable pen, all can work wonders to distract. 2 days ago
- @vijayasankarv We just showed in Sydney that a record breaking attack is sometimes ineffective, the passion of youth may help India. 3 days ago
- RT @matteastwood: I love following our industry -> @Intel said CEO Bob Swan would be replaced by @VMWare CEO @PGelsinger effective Feb. 15… 3 days ago
- One of many aspects to creating the customer experience and community twitter.com/vendorprisey/s… 4 days ago
- @servantofchaos Too many people who are dual NZ citizens from their parents who don’t want to give up kiwi citizen… twitter.com/i/web/status/1… 4 days ago
- @thinkovation It is the “genius” of Murdoch and others , make people vote against their interest by convincing them… twitter.com/i/web/status/1… 5 days ago
- RT @berkson0: As consumers we've learned (been trained?) to consume content in a multi-screen modality, where the extra screen is either de… 5 days ago
- @bhaines0 @robin_daniels Do you think you can dance is more to the poi t 6 days ago
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Tag Archives: BPO
IBM Spins off GTS. The future is 100% Hybrid and AI
On October 8th, 2020, IBM CEO Arvind Krishna announced that IBM was spinning off the Infrastructure Management group of Global Technology Services or GTS. This is no small spinoff; $19B in revenue, 90,000 employees, and nearly 5,000 clients and a … Continue reading
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Tagged AWS, BPO, Cloud, Hybrid Cloud, IBM, Innovation, Microsoft, Outsourcing, Strategy
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IBM Think 2018 – What will drive IBM toward the future
IBM held their think conference in March 2018. As with all vendor conferences, the content comes fast, it is varied and takes a while to digest. Think was the first time that IBM integrated all their business units into … Continue reading
Posted in Uncategorized
Tagged AI, Apple, Applications, Asia, BPO, Business, Cloud, CMO, Cognitive Computing, Commercial, Competition, digital, Economics, Google, Government, IBM, Infrastructure, Innovation, IT Services, Machine Learning, Marketing, Mobile, mobility, Oracle, Salesforce, security, Services, Technology, Watson
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Go West in China – Xian and the opportunity for Outcome Excellence
Most business and tourist visitors to China visit Beijing, Shanghai and the Pearl River Delta Megalopolis. Not many blaze a trail further afield and away from the coast. Without becoming a travel agent or spokesperson for the Chinese Tourism Industry, … Continue reading
Posted in Uncategorized
Tagged Asia Pacific, BPO, Call Centre, China, CMO, collaboration, Competition, CRM, Customer Experience, CX, Differentiation, Innovation, IP, IT Services, Offshore, Offshoring, Samsung, Services, Strategy, Teleperformance, Vendor, Xian, ZTE
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ANZ is the Guide for Where DXC Technology Needs to Go
In early April 2017, DXC Technology launched. Many were asking; Who is DXC Technology? It is simply the combination of Hewlett-Packard Enterprise Services and CSC, by way of EDS, UXC, Compaq and others, following the merger announced in 2016. Simple, … Continue reading
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Tagged Accenture, Analytics, Asia Pacific, Asset Services, Australia, AWS, Big Data, BPO, Capgemini, CEO, Cloud, Cognizant, Competition, CSC, Dell, Differentiation, digital, DXC Technology, EDS, Fujitsu, HP, IaaS, IBM, India, Infosys, Innovation, IT Outsourcing, IT Services, Microsoft, Outsourcing, SaaS, Salesforce, SAP, Services, Strategy, Vendor
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PAST is the future for the Contact Centre
In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading
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Tagged Analytics, BPO, Business, Cognitive Computing, Contact Centre, CRM, Culture, Economics, India, Innovation, Marketing, Offshoring, Philippines, security, Technology, Watson
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When a merger is an acquisition CSC “Merges” with HP Enterprise Services
Today, May 24th 2016, CSC and HP Enterprise (HPE) announced that the HPE Services unit would be spun out of HPE and merged with CSC which recently spun out its government business. This surprising deal is being positioned as a merger, … Continue reading
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Tagged Accenture, Analytics, Asia Pacific, Australia, AWS, Big Data, BPO, CEO, Cloud, Competition, CSC, Dell, Differentiation, digital, Fujitsu, HP, IaaS, IBM, India, Industry, Innovation, IP, IT Services, Microsoft, mobility, Offshore, Outsourcing, Services, Strategy, Vendor
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IBM acquires Truven Health Analytics – From old school IT to disruptive outlier
The old IBM was arguably the most conservative technology firm one could imagine. You cannot say that in 2016. It has left the legacy firms and has self-styled as a cognitive computing and cloud company. The most recent acquisition of … Continue reading
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Tagged Analytics, Asia Pacific, Asset Services, BI, Big Data, BPaaS, BPO, Business, CEO, Cloud, Cognitive Computing, collaboration, Competition, Culture, Data Scientist, Differentiation, digital, Digital Equity, disruption, Enterprise, Health Care, HP, IBM, Innovation, IT Services, Mobile, SaaS, Services, Strategy, Vendor
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CSC acquires UXC – Boosts Capabilities in Australia
On October 6th US IT services firm CSC announced that it was entering a five week due diligence period to acquire Australian listed IT Services firm UXC. The acquisition price is US$300M, or A$420M. UXC has revenues of just under … Continue reading
Posted in Uncategorized
Tagged Accenture, ANZ, Asia, Asia Pacific, Australia, BPO, Cloud, CSC, Fujitsu, HP, IBM, Industry, Microsoft, Oracle, Outsourcing, SAP, UXC, Vendor
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To survive IT services vendors must develop a multi-brand strategy
No-one will argue that the level of disruption for technology buyers and sellers is at an all time high. Everything is up for the disruption and will be for the foreseeable term in business time-frames. Therefore every option to win … Continue reading
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Tagged Accenture, Analyst Relations, Analytics, ANZ, Asia Pacific, Asset Services, AWS, BI, Big Data, BPO, Capgemini, CEO, China, CIO, Cloud, CMO, Cognizant, collaboration, Competition, Contracts, CSC, CXO, Dell, Deloitte, Differentiation, digital, Europe, Fujitsu, HP, IaaS, IBM, India, Industry, Infosys, Innovation, IP, IT Services, mobility, NTT, Offshore, Offshoring, Outsourcing, Public Sector, Social
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Cost increases due to currency will accelerate asset based services in Europe and Australia
The shift towards asset based services, IP, or automation has finally accelerated. This has been a long time coming, and the slow pace of change has been an ongoing frustration for capioIT. Many SI and services organisations have finally begun to apply … Continue reading
Posted in Uncategorized
Tagged Accenture, Analytics, ANZ, Asia, Asia Pacific, Asset Services, Australia, BPaaS, BPO, Capgemini, Competition, digital, EDS, EMEA, Europe, Fujitsu, HP, IBM, India, Innovation, IP, IT Services, Nearshore, Offshore, Offshoring, Outsourcing, Philippines, Services, Strategy, Vendor
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