Tag Archives: BPO

IBM Spins off GTS. The future is 100% Hybrid and AI

Posted on October 9, 2020 by capioIT - Phil Hassey

On October 8th, 2020, IBM CEO Arvind Krishna announced that IBM was spinning off the Infrastructure Management group of Global Technology Services or GTS. This is no small spinoff; $19B in revenue, 90,000 employees, and nearly 5,000 clients and a … Continue reading →

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IBM Think 2018 – What will drive IBM toward the future

Posted on April 13, 2018 by capioIT - Phil Hassey

  IBM held their think conference in March 2018. As with all vendor conferences, the content comes fast, it is varied and takes a while to digest. Think was the first time that IBM integrated all their business units into … Continue reading →

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Go West in China – Xian and the opportunity for Outcome Excellence

Posted on August 14, 2017 by capioIT - Phil Hassey

Most business and tourist visitors to China visit Beijing, Shanghai and the Pearl River Delta Megalopolis. Not many blaze a trail further afield and away from the coast. Without becoming a travel agent or spokesperson for the Chinese Tourism Industry, … Continue reading →

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ANZ is the Guide for Where DXC Technology Needs to Go

Posted on April 20, 2017 by capioIT - Phil Hassey

In early April 2017, DXC Technology launched. Many were asking; Who is DXC Technology? It is simply the combination of Hewlett-Packard Enterprise Services and CSC, by way of EDS, UXC, Compaq and others, following the merger announced in 2016. Simple, … Continue reading →

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PAST is the future for the Contact Centre

Posted on November 7, 2016 by capioIT - Phil Hassey

  In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading →

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When a merger is an acquisition CSC “Merges” with HP Enterprise Services

Posted on May 25, 2016 by capioIT - Phil Hassey

Today, May 24th 2016, CSC and HP Enterprise (HPE) announced that the HPE Services unit would be spun out of HPE and merged with CSC which recently spun out its government business. This surprising deal is being positioned as a merger, … Continue reading →

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IBM acquires Truven Health Analytics – From old school IT to disruptive outlier

Posted on February 19, 2016 by capioIT - Phil Hassey

 The old IBM was arguably the most conservative technology firm one could imagine. You cannot say that in 2016. It has left the legacy firms and has self-styled as a cognitive computing and cloud company. The most recent acquisition of … Continue reading →

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CSC acquires UXC – Boosts Capabilities in Australia

Posted on October 7, 2015 by capioIT - Phil Hassey

On October 6th US IT services firm CSC announced that it was entering a five week due diligence period to acquire Australian listed IT Services firm UXC. The acquisition price is US$300M, or A$420M. UXC has revenues of just under … Continue reading →

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To survive IT services vendors must develop a multi-brand strategy

Posted on July 23, 2015 by capioIT - Phil Hassey

No-one will argue that the level of disruption for technology buyers and sellers is at an all time high. Everything is up for the disruption and will be for the foreseeable term in business time-frames. Therefore every option to win … Continue reading →

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Cost increases due to currency will accelerate asset based services in Europe and Australia

Posted on April 28, 2015 by capioIT - Phil Hassey

The shift towards asset based services, IP, or automation has finally accelerated. This has been a long time coming, and the slow pace of change has been an ongoing frustration for capioIT. Many SI and services organisations have finally begun to apply … Continue reading →

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