Tag Archives: BPO

IBM Think 2018 – What will drive IBM toward the future

Posted on April 13, 2018 by

  IBM held their think conference in March 2018. As with all vendor conferences, the content comes fast, it is varied and takes a while to digest. Think was the first time that IBM integrated all their business units into … Continue reading →

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Go West in China – Xian and the opportunity for Outcome Excellence

Posted on August 14, 2017 by

Most business and tourist visitors to China visit Beijing, Shanghai and the Pearl River Delta Megalopolis. Not many blaze a trail further afield and away from the coast. Without becoming a travel agent or spokesperson for the Chinese Tourism Industry, … Continue reading →

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ANZ is the Guide for Where DXC Technology Needs to Go

Posted on April 20, 2017 by

In early April 2017, DXC Technology launched. Many were asking; Who is DXC Technology? It is simply the combination of Hewlett-Packard Enterprise Services and CSC, by way of EDS, UXC, Compaq and others, following the merger announced in 2016. Simple, … Continue reading →

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PAST is the future for the Contact Centre

Posted on November 7, 2016 by

  In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading →

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When a merger is an acquisition CSC “Merges” with HP Enterprise Services

Posted on May 25, 2016 by

Today, May 24th 2016, CSC and HP Enterprise (HPE) announced that the HPE Services unit would be spun out of HPE and merged with CSC which recently spun out its government business. This surprising deal is being positioned as a merger, … Continue reading →

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IBM acquires Truven Health Analytics – From old school IT to disruptive outlier

Posted on February 19, 2016 by

 The old IBM was arguably the most conservative technology firm one could imagine. You cannot say that in 2016. It has left the legacy firms and has self-styled as a cognitive computing and cloud company. The most recent acquisition of … Continue reading →

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CSC acquires UXC – Boosts Capabilities in Australia

Posted on October 7, 2015 by

On October 6th US IT services firm CSC announced that it was entering a five week due diligence period to acquire Australian listed IT Services firm UXC. The acquisition price is US$300M, or A$420M. UXC has revenues of just under … Continue reading →

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