Tag Archives: BPO

IBM Think 2018 – What will drive IBM toward the future

Posted on April 13, 2018 by capioIT - Phil Hassey

IBM held their think conference in March 2018. As with all vendor conferences, the content comes fast, it is varied and takes a while to digest. Think was the first time that IBM integrated all their business units into … Continue reading →

Posted in Uncategorized | Tagged AI, Apple, Applications, Asia, BPO, Business, Cloud, CMO, Cognitive Computing, Commercial, Competition, digital, Economics, Google, Government, IBM, Infrastructure, Innovation, IT Services, Machine Learning, Marketing, Mobile, mobility, Oracle, Salesforce, security, Services, Technology, Watson | Leave a comment

Go West in China – Xian and the opportunity for Outcome Excellence

Posted on August 14, 2017 by capioIT - Phil Hassey

Most business and tourist visitors to China visit Beijing, Shanghai and the Pearl River Delta Megalopolis. Not many blaze a trail further afield and away from the coast. Without becoming a travel agent or spokesperson for the Chinese Tourism Industry, … Continue reading →

Posted in Uncategorized | Tagged Asia Pacific, BPO, Call Centre, China, CMO, collaboration, Competition, CRM, Customer Experience, CX, Differentiation, Innovation, IP, IT Services, Offshore, Offshoring, Samsung, Services, Strategy, Teleperformance, Vendor, Xian, ZTE | Leave a comment

ANZ is the Guide for Where DXC Technology Needs to Go

Posted on April 20, 2017 by capioIT - Phil Hassey

In early April 2017, DXC Technology launched. Many were asking; Who is DXC Technology? It is simply the combination of Hewlett-Packard Enterprise Services and CSC, by way of EDS, UXC, Compaq and others, following the merger announced in 2016. Simple, … Continue reading →

Posted in Uncategorized | Tagged Accenture, Analytics, Asia Pacific, Asset Services, Australia, AWS, Big Data, BPO, Capgemini, CEO, Cloud, Cognizant, Competition, CSC, Dell, Differentiation, digital, DXC Technology, EDS, Fujitsu, HP, IaaS, IBM, India, Infosys, Innovation, IT Outsourcing, IT Services, Microsoft, Outsourcing, SaaS, Salesforce, SAP, Services, Strategy, Vendor | Leave a comment

PAST is the future for the Contact Centre

Posted on November 7, 2016 by capioIT - Phil Hassey

In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading →

Posted in Uncategorized | Tagged Analytics, BPO, Business, Cognitive Computing, Contact Centre, CRM, Culture, Economics, India, Innovation, Marketing, Offshoring, Philippines, security, Technology, Watson | Leave a comment

When a merger is an acquisition CSC “Merges” with HP Enterprise Services

Posted on May 25, 2016 by capioIT - Phil Hassey

Today, May 24th 2016, CSC and HP Enterprise (HPE) announced that the HPE Services unit would be spun out of HPE and merged with CSC which recently spun out its government business. This surprising deal is being positioned as a merger, … Continue reading →

Posted in Uncategorized | Tagged Accenture, Analytics, Asia Pacific, Australia, AWS, Big Data, BPO, CEO, Cloud, Competition, CSC, Dell, Differentiation, digital, Fujitsu, HP, IaaS, IBM, India, Industry, Innovation, IP, IT Services, Microsoft, mobility, Offshore, Outsourcing, Services, Strategy, Vendor | 2 Comments

IBM acquires Truven Health Analytics – From old school IT to disruptive outlier

Posted on February 19, 2016 by capioIT - Phil Hassey

The old IBM was arguably the most conservative technology firm one could imagine. You cannot say that in 2016. It has left the legacy firms and has self-styled as a cognitive computing and cloud company. The most recent acquisition of … Continue reading →

Posted in Uncategorized | Tagged Analytics, Asia Pacific, Asset Services, BI, Big Data, BPaaS, BPO, Business, CEO, Cloud, Cognitive Computing, collaboration, Competition, Culture, Data Scientist, Differentiation, digital, Digital Equity, disruption, Enterprise, Health Care, HP, IBM, Innovation, IT Services, Mobile, SaaS, Services, Strategy, Vendor | Leave a comment

CSC acquires UXC – Boosts Capabilities in Australia

Posted on October 7, 2015 by capioIT - Phil Hassey

On October 6th US IT services firm CSC announced that it was entering a five week due diligence period to acquire Australian listed IT Services firm UXC. The acquisition price is US$300M, or A$420M. UXC has revenues of just under … Continue reading →

Posted in Uncategorized | Tagged Accenture, ANZ, Asia, Asia Pacific, Australia, BPO, Cloud, CSC, Fujitsu, HP, IBM, Industry, Microsoft, Oracle, Outsourcing, SAP, UXC, Vendor | 2 Comments

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Phil Hassey
- @adrianho11 @RuthLeaEcon Not tomorrow, don’t worry given my DNA I understand the issues there all too well 1 day ago
- @adrianho11 @RuthLeaEcon Simple answer a reunited Republic of Ireland. It is inevitable 3 days ago
- @adrianho11 @RuthLeaEcon but then EU can veto as there are changes. It is called being backed in a corner 4 days ago
- IBM to sell some of its software products to HCL for $1.8 billion #lotus #domino #unica amongst them, #IBM does und… twitter.com/i/web/status/1… 4 days ago
- Finally, a US #hyprscalecloud #cloud vendor selects #jakarta. #google #AWS #AZURE New GCP regions in Hong Kong and… twitter.com/i/web/status/1… 5 days ago
- Great to see an #ANZ business doing so well in the cloud. The ecosystem is incredibly important for them. twitter.com/missdaviska/st… 1 week ago
- Alibaba Cloud opens second availability zone in Sydney to make way for financial services crn.com.au/news/alibaba-c… 1 week ago
- Showing that #alibaba is real not just in #China #cloud #AWS #ASzure Alibaba Cloud opens second availability zone i… twitter.com/i/web/status/1… 1 week ago
- Seeing a lot of deep discounting for vendor events, particularly in the analytics world. Hard to justify 2K if you are not a primary vendor. 1 week ago
- #AWSreinvent - Final pitch from @ajassy is the focus on keeping the customer front and centre of everything.… twitter.com/i/web/status/1… 1 week ago
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Tag Archives: BPO

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