Tag Archives: CFO

Your valuable and curated customer data. Throw it away and start again.

Coronavirus has taken too many lives, decimated global economies, removed the sense of place for all communities and reshaped almost all propositions in all corners of the world. The way our world works from a social, economic, personal space and … Continue reading

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Will the CFO use the Corona Virus Black Swan Event to defund Customer Experience

Analysts, consulting firms, SaaS providers and business innovators all agree on one thing: Customer Experience has to be the number one priority for enterprise strategy as we enter 2020 and beyond. Enterprise boards and leadership teams have firstly, learnt the … Continue reading

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Cyber Security Investment Requires Procurement Discipline Despite Urgency.

Cyber Security is a high priority issue for enterprises globally. This should not surprise anyone. The risk of underinvestment is enormous, both indirectly and directly. This risk is only matched by the outcomes of significant transgression. Add to this that … Continue reading

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In the Customer Centric Organisation, Should the CFO Report to the CMO?

It is very difficult to spend a day without finding new research from HBR, McKinsey, IBM IBV and a myriad of other sources reinforcing the changing role of the CMO (and most other C-Suite Colleagues) and the need for organisations … Continue reading

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