Tag Archives: Cognitive Computing

Google Maps gets Gas

For anyone interested in constant and regular innovation, Google Maps is always a great place to start. For those who are focused on the importance of Location Intelligence, it is, of course, a critical source of insight as well as … Continue reading

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PAST is the future for the Contact Centre

  In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading

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Do You Have a Digital Devil’s Advocate? You need one.

Digital is truly transformational to an organizational ecosystem when it works, but it is increasingly runs the risk of significant corporate exposure and risk when it fails.  Unfortunately the failure of digital will lead to the reduction in innovation and down … Continue reading

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IBM acquires Truven Health Analytics – From old school IT to disruptive outlier

 The old IBM was arguably the most conservative technology firm one could imagine. You cannot say that in 2016. It has left the legacy firms and has self-styled as a cognitive computing and cloud company. The most recent acquisition of … Continue reading

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From Oncology to Customer Service, Cognitive Computing will Change the Human Experience.

From Oncology to Customer Service, Cognitive Computing will Change the Human Experience. Technology. It is a striking word. Every human knows closely the impact of technology, on themselves, people they care deeply about and our entire society. Personally in the … Continue reading

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