Tag Archives: Consumer

Strava and the Law of Unintended Consequences

Posted on January 31, 2018 by

By now, most would be aware of the release of a “heat map” from sports performance app Strava that identified the up to 1 billion activity paths (Running, Cycling, etc) of every one of its users. At first view this … Continue reading →

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Amazon Acquires Whole Foods – World Forgets to Ask – Why was it for Sale?

Posted on June 19, 2017 by

Amazon Acquires Whole Foods – World Forgets to Ask – Why was it for Sale? Amazon has announced the acquisition of biodynamic Kale store Whole Foods for US$13.5B. This has, of course, ramped up even further the excitement for Amazon … Continue reading →

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Google Maps gets Gas

Posted on March 22, 2017 by

For anyone interested in constant and regular innovation, Google Maps is always a great place to start. For those who are focused on the importance of Location Intelligence, it is, of course, a critical source of insight as well as … Continue reading →

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How the Car Park expose Digital Failures that Kill Customer Experience

Posted on February 26, 2016 by

The humble car park. It is difficult to believe that this is the frontline on the identification of digital failures and the need for Digital Devil’s Advocates – see – http://wp.me/p15cZf-ek . The humble piece of real estate that is the car … Continue reading →

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