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- DXC Acquires System Partners – Finally joins the Salesforce Ecosystem
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Tag Archives: CRM
DXC Acquires System Partners – Finally joins the Salesforce Ecosystem
At Dreamforce 2018 today, DXC announced the acquisition of Australian based Salesforce Platinum partner, System Partners. System Partners is one of the leading integrators in Australia, with a focus on Financial Services and the Public Sector. Firstly, congratulations to both … Continue reading
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Tagged Analytics, Appirio, Applications, Asia Pacific, Australia, Business, Cloud, Cognizant, Competition, CRM, Differentiation, digital, Industry, Innovation, IT Services, Partners, Public Sector, SaaS, Salesforce, Services, Strategy, Technology, Vendor
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capioIT releases the 2018 Global Salesforce Solution Providers Capture Share Report – Accenture still leads the way, but competition is catching up.
The constant growth of Salesforce has proven to be on of the critical success stories for the SaaS market, if not the most outstanding success. In 2018 it passed US$10B in revenue and is on track to be the fastest … Continue reading
Posted in Uncategorized
Tagged Accenture, Analytics, Appirio, Big Data, Bluewolf, Capgemini, CEO, Cloud, Cognizant, Competition, CRM, Deloitte, Differentiation, digital, Fujitsu, Google, IBM, Infosys, Innovation, IT Services, NTT, PwC, SaaS, Salesforce, Services, Strategy, TCS, TechMahindra, Vendor, Wipro
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Salesforce celebrates $10B revenue
Today Salesforce released their Q4 and Annual numbers. The magic $10B figure has been achieved. To be precise, FY18 revenue was $10.48B. This represents growth of 25%. Guidance for 2019 was $12.6B, a growth prediction of 20-21% in the next … Continue reading
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Tagged AWS, Cloud, CRM, Customer Experience, CX, IBM, Microsoft, Oracle, Salesforce, SAP, Technology
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Dreamforce Winners for 2017
Another Dreamforce is over for 2017. Overall this year was a more successful event than 2016 from my perspective. Salesforce was less about big product announcements and more about improving existing capabilities and increasing the ease of customer deployment, training … Continue reading
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Tagged Accenture, Appirio, Applications, Asia Pacific, Asset Services, Business, Cloud, CRM, Deloitte, EMEA, Europe, Google, HCL, IBM, Infosys, Infrastructure, Innovation, IT Services, Marketing, Microsoft, Mobile, Oracle, SaaS, Salesforce, Services, TCS, Technology, Wipro
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Go West in China – Xian and the opportunity for Outcome Excellence
Most business and tourist visitors to China visit Beijing, Shanghai and the Pearl River Delta Megalopolis. Not many blaze a trail further afield and away from the coast. Without becoming a travel agent or spokesperson for the Chinese Tourism Industry, … Continue reading
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Tagged Asia Pacific, BPO, Call Centre, China, CMO, collaboration, Competition, CRM, Customer Experience, CX, Differentiation, Innovation, IP, IT Services, Offshore, Offshoring, Samsung, Services, Strategy, Teleperformance, Vendor, Xian, ZTE
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Too many Bud Lights Gives SAP Brewers Droop
News broke last week that SAP was suing long-term client and global mega-brewer Anheuser-Busch InBev (brewers of Budweiser, Stella, Fosters amongst other beer of dubious quality) for the tidy sum of US$600M for license indiscretions. It is a staggering amount … Continue reading
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Tagged Accenture, Analytics, Asia Pacific, Asset Services, Australia, Big Data, CEO, Cloud, CMO, collaboration, Competition, CRM, Dell, Differentiation, digital, Google, HP, IaaS, IBM, Industry, Innovation, IP, IT Services, Legacy, Microsoft, Oracle, Pricing, SaaS, Salesforce, SAP, Strategy, Vendor
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PAST is the future for the Contact Centre
In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading
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Tagged Analytics, BPO, Business, Cognitive Computing, Contact Centre, CRM, Culture, Economics, India, Innovation, Marketing, Offshoring, Philippines, security, Technology, Watson
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