Tag Archives: CRM

Salesforce celebrates $10B revenue

Posted on March 1, 2018 by

Today Salesforce released their Q4 and Annual numbers. The magic $10B figure has been achieved. To be precise, FY18 revenue was $10.48B.  This represents growth of 25%. Guidance for 2019 was $12.6B, a growth prediction of 20-21% in the next … Continue reading →

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Dreamforce Winners for 2017

Posted on November 11, 2017 by

Another Dreamforce is over for 2017. Overall this year was a more successful event than 2016 from my perspective. Salesforce was less about big product announcements and more about improving existing capabilities and increasing the ease of customer deployment, training … Continue reading →

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Go West in China – Xian and the opportunity for Outcome Excellence

Posted on August 14, 2017 by

Most business and tourist visitors to China visit Beijing, Shanghai and the Pearl River Delta Megalopolis. Not many blaze a trail further afield and away from the coast. Without becoming a travel agent or spokesperson for the Chinese Tourism Industry, … Continue reading →

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Too many Bud Lights Gives SAP Brewers Droop

Posted on May 15, 2017 by

News broke last week that SAP was suing long-term client and global mega-brewer Anheuser-Busch InBev (brewers of Budweiser, Stella, Fosters amongst other beer of dubious quality) for the tidy sum of US$600M for license indiscretions. It is a staggering amount … Continue reading →

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PAST is the future for the Contact Centre

Posted on November 7, 2016 by

  In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading →

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Do we have Business as usual in the Salesforce Services and Solution Market?

Posted on September 13, 2016 by

Recently capioIT released the 2016 Global Salesforce Services and Solutions Market Capture Share Report highlighting leadership in this market. Here is further insight on the maturity of the market. capioIT Capture Share Report Salesforce has fundamentally altered the software and broader enterprise … Continue reading →

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Department Store ecommerce – Not a Customer First Experience

Posted on April 8, 2016 by

Most traditional retailers have struggled with the shift to an online retail/ecommerce, reactive social media and other other technological innovations in meeting the ever-changing requirements of buyers from millennials through to the silent generation. They may have largely deluded self justified reasons for this, but … Continue reading →

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