-
Recent Posts
- DXC Acquires System Partners – Finally joins the Salesforce Ecosystem
- Customer Perspectives on the Salesforce Ecosystem
- Google Maps is now a GIS platform – Consumers and Enterprise win
- capioIT releases the 2018 Global Salesforce Solution Providers Capture Share Report – Accenture still leads the way, but competition is catching up.
- AlibabaCloud has the chance to own the ASEAN Cloud Market
October 2018 M T W T F S S « Sep 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Categories
capioIT
- Accenture
- Amazon
- Analytics
- Appirio
- Applications
- ASEAN
- Asia
- Asia Pacific
- Asset Services
- Australia
- AWS
- BI
- Big Data
- Bluewolf
- BPO
- Business
- Capgemini
- CEO
- China
- CIO
- Cisco
- Cloud
- CMO
- Cognizant
- collaboration
- Competition
- CRM
- CSC
- Culture
- CXO
- Dell
- Deloitte
- Differentiation
- digital
- disruption
- Economics
- Fujitsu
- Government
- HCL
- HP
- IaaS
- IBM
- India
- Indonesia
- Industry
- Infosys
- Infrastructure
- Innovation
- IP
- IT Services
- Japan
- Korea
- Marketing
- Microsoft
- Mobile
- mobility
- Natural Resources
- Nearshore
- Offshore
- Oracle
- Outsourcing
- SaaS
- Salesforce
- SAP
- security
- Services
- Singapore
- Strategy
- TCS
- Technology
- Telstra
- Thailand
- Vendor
- Wipro
Phil Hassey
- In many ways what Paul Allen (and Bill Gates) did after @microsoft #Microsoft is the legacy. #paulallen twitter.com/Microsoft/stat… 5 hours ago
- Stunning stat. It keeps climbing the charts. Unless you live in an ignorant country like Australia twitter.com/piotrmajchrzak… 4 days ago
- Congrats. All adding to innovation driven #CX twitter.com/freshdesk/stat… 4 days ago
- Congrats. All adds to the #Cx capabiltgroeth. Customer outcomes need to be driven by innovation twitter.com/freshdesk/stat… 4 days ago
- @berkson0 @FreshworksInc Congrats to @FreshworksInc for getting their biggest customer event to date. 4 days ago
- @adrianho11 @Optus @VodafoneAU It is pathetic. How can you run a business when you have to walk 4 houses away to send a text 6 days ago
- Couldn’t agree more. @benioff backs with action twitter.com/nils_gilman/st… 6 days ago
- #telco are crippling #SmallBusinesses in #Australia. Wifi out for an indefinite and non defined period. Thanks… twitter.com/i/web/status/1… 6 days ago
- #PAKvAUS - I’m sure Glenn Maxwell would have done at least lasted as many balls as labuschagne. I’m glad he was there on form 6 days ago
- @benkepes They clearly moved on. The tweet directly below yours https://t.co/m9geoSCEv6 6 days ago
Meta
Tag Archives: CRM
DXC Acquires System Partners – Finally joins the Salesforce Ecosystem
At Dreamforce 2018 today, DXC announced the acquisition of Australian based Salesforce Platinum partner, System Partners. System Partners is one of the leading integrators in Australia, with a focus on Financial Services and the Public Sector. Firstly, congratulations to both … Continue reading
Posted in Uncategorized
Tagged Analytics, Appirio, Applications, Asia Pacific, Australia, Business, Cloud, Cognizant, Competition, CRM, Differentiation, digital, Industry, Innovation, IT Services, Partners, Public Sector, SaaS, Salesforce, Services, Strategy, Technology, Vendor
Leave a comment
capioIT releases the 2018 Global Salesforce Solution Providers Capture Share Report – Accenture still leads the way, but competition is catching up.
The constant growth of Salesforce has proven to be on of the critical success stories for the SaaS market, if not the most outstanding success. In 2018 it passed US$10B in revenue and is on track to be the fastest … Continue reading
Posted in Uncategorized
Tagged Accenture, Analytics, Appirio, Big Data, Bluewolf, Capgemini, CEO, Cloud, Cognizant, Competition, CRM, Deloitte, Differentiation, digital, Fujitsu, Google, IBM, Infosys, Innovation, IT Services, NTT, PwC, SaaS, Salesforce, Services, Strategy, TCS, TechMahindra, Vendor, Wipro
1 Comment
Salesforce celebrates $10B revenue
Today Salesforce released their Q4 and Annual numbers. The magic $10B figure has been achieved. To be precise, FY18 revenue was $10.48B. This represents growth of 25%. Guidance for 2019 was $12.6B, a growth prediction of 20-21% in the next … Continue reading
Posted in Uncategorized
Tagged AWS, Cloud, CRM, Customer Experience, CX, IBM, Microsoft, Oracle, Salesforce, SAP, Technology
Leave a comment
Dreamforce Winners for 2017
Another Dreamforce is over for 2017. Overall this year was a more successful event than 2016 from my perspective. Salesforce was less about big product announcements and more about improving existing capabilities and increasing the ease of customer deployment, training … Continue reading
Posted in Uncategorized
Tagged Accenture, Appirio, Applications, Asia Pacific, Asset Services, Business, Cloud, CRM, Deloitte, EMEA, Europe, Google, HCL, IBM, Infosys, Infrastructure, Innovation, IT Services, Marketing, Microsoft, Mobile, Oracle, SaaS, Salesforce, Services, TCS, Technology, Wipro
Leave a comment
Go West in China – Xian and the opportunity for Outcome Excellence
Most business and tourist visitors to China visit Beijing, Shanghai and the Pearl River Delta Megalopolis. Not many blaze a trail further afield and away from the coast. Without becoming a travel agent or spokesperson for the Chinese Tourism Industry, … Continue reading
Posted in Uncategorized
Tagged Asia Pacific, BPO, Call Centre, China, CMO, collaboration, Competition, CRM, Customer Experience, CX, Differentiation, Innovation, IP, IT Services, Offshore, Offshoring, Samsung, Services, Strategy, Teleperformance, Vendor, Xian, ZTE
Leave a comment
Too many Bud Lights Gives SAP Brewers Droop
News broke last week that SAP was suing long-term client and global mega-brewer Anheuser-Busch InBev (brewers of Budweiser, Stella, Fosters amongst other beer of dubious quality) for the tidy sum of US$600M for license indiscretions. It is a staggering amount … Continue reading
Posted in Uncategorized
Tagged Accenture, Analytics, Asia Pacific, Asset Services, Australia, Big Data, CEO, Cloud, CMO, collaboration, Competition, CRM, Dell, Differentiation, digital, Google, HP, IaaS, IBM, Industry, Innovation, IP, IT Services, Legacy, Microsoft, Oracle, Pricing, SaaS, Salesforce, SAP, Strategy, Vendor
Leave a comment
PAST is the future for the Contact Centre
In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading
Posted in Uncategorized
Tagged Analytics, BPO, Business, Cognitive Computing, Contact Centre, CRM, Culture, Economics, India, Innovation, Marketing, Offshoring, Philippines, security, Technology, Watson
Leave a comment
