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Phil Hassey
- Amazing what getting rid of an unprincipled government can do twitter.com/theworldindex/… 2 days ago
- RT @theworldindex: Most Corrupt Countries in the World 1.🇸🇴 Somalia =2.🇸🇾 Syria =2.🇸🇸 South Sudan 4.🇻🇪 Venezuela 5.🇾🇪 Yemen =6.🇱🇾 Libya =6… 2 days ago
- Some fancy stuff on that menu. Didn't have a lot of that when I started at Maclean in 1976, especially donuts and s… twitter.com/i/web/status/1… 3 days ago
- Germany was a mess there for a while a few hundred years ago. Portugal is a real stayer,about 800 years of no real… twitter.com/i/web/status/1… 3 days ago
- Not commenting on individual vendors, but for now at least, there is a lot to be said for working at privately held… twitter.com/i/web/status/1… 3 days ago
- RT @RichBohn: Sridhar Vembu-Led Zoho’s Profit Zooms 43% To INR 2,749 Cr In FY22, Sales Rise 28% | #CRM @Zoho No layoffs here! https://t.co/… 4 days ago
- This is a wonderful visualisation that highlights how Australia has evolved and changed for the better over 120 yea… twitter.com/i/web/status/1… 4 days ago
- RT @EmmaCIOC: It is always wonderful to gain feedback from those that we work with. Thank you Rubens Amorim for providing us with the foll… 4 days ago
- This is a real disappointment for the local VC market, and does not reflect well. Tech giant cuts off Aussie VC a… twitter.com/i/web/status/1… 4 days ago
- @gedhead That or the reality of 60mm of rain from storms hitting Sydney 4 days ago
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Tag Archives: CRM
More evidence – Tough times for legacy tech vendors, and golden time for the Cloud
Software Asset Management and Licensing app provider Flexera recently published a report on technology investments that makes fascinating, scary or reassuring reading depending upon your perspective. The Flexera™ State of Technology Spend Report was based on over 300 interviews with … Continue reading
Posted in Uncategorized
Tagged AI, Amazon, Analytics, Asset Services, AWS, Business, CEO, Cloud, Competition, CRM, CX, Differentiation, digital, Google, HP, HR, IBM, Microsoft, Oracle, Red Hat, SaaS, Salesforce, SAP, Service Now, ServiceNow, Strategy, Technology, Vendor, Workday
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Dreamforce 2019 – Still going its own way
A Barack Obama fireside chat, Alicia Keys and a piano out of nowhere to sign off on Marc Benioff’s keynote, members of Prince’s band on the concourse, Neil Finn’s latest backing band AKA Fleetwood Mac at an apparently un-named baseball … Continue reading
Posted in Uncategorized
Tagged Accenture, Analytics, Asia Pacific, Cloud, Competition, CRM, Deloitte, digital, Dreamforce, Hybrid Cloud, Industry, Innovation, Oracle, SaaS, Salesforce, Services, Strategy, Technology, Vendor
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Freshworks wants you to Refresh to a Customer For Life
Freshworks is one of the more interesting SaaS startups that has reached the scale of being a viable and reliable long term business. It originated in Chennai, which at the time of founding in 2009 was not a hub of … Continue reading
Posted in Uncategorized
Tagged Asia, Asia Pacific, Cloud, CRM, Customer Experience, CX, India, SaaS, SaaS. Strategy, Salesforce, Vendor, Xero, Zoho
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DXC Acquires System Partners – Finally joins the Salesforce Ecosystem
At Dreamforce 2018 today, DXC announced the acquisition of Australian based Salesforce Platinum partner, System Partners. System Partners is one of the leading integrators in Australia, with a focus on Financial Services and the Public Sector. Firstly, congratulations to both … Continue reading
Posted in Uncategorized
Tagged Analytics, Appirio, Applications, Asia Pacific, Australia, Business, Cloud, Cognizant, Competition, CRM, Differentiation, digital, Industry, Innovation, IT Services, Partners, Public Sector, SaaS, Salesforce, Services, Strategy, Technology, Vendor
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capioIT releases the 2018 Global Salesforce Solution Providers Capture Share Report – Accenture still leads the way, but competition is catching up.
The constant growth of Salesforce has proven to be on of the critical success stories for the SaaS market, if not the most outstanding success. In 2018 it passed US$10B in revenue and is on track to be the fastest … Continue reading
Posted in Uncategorized
Tagged Accenture, Analytics, Appirio, Big Data, Bluewolf, Capgemini, CEO, Cloud, Cognizant, Competition, CRM, Deloitte, Differentiation, digital, Fujitsu, Google, IBM, Infosys, Innovation, IT Services, NTT, PwC, SaaS, Salesforce, Services, Strategy, TCS, TechMahindra, Vendor, Wipro
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Salesforce celebrates $10B revenue
Today Salesforce released their Q4 and Annual numbers. The magic $10B figure has been achieved. To be precise, FY18 revenue was $10.48B. This represents growth of 25%. Guidance for 2019 was $12.6B, a growth prediction of 20-21% in the next … Continue reading
Posted in Uncategorized
Tagged AWS, Cloud, CRM, Customer Experience, CX, IBM, Microsoft, Oracle, Salesforce, SAP, Technology
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Dreamforce Winners for 2017
Another Dreamforce is over for 2017. Overall this year was a more successful event than 2016 from my perspective. Salesforce was less about big product announcements and more about improving existing capabilities and increasing the ease of customer deployment, training … Continue reading
Posted in Uncategorized
Tagged Accenture, Appirio, Applications, Asia Pacific, Asset Services, Business, Cloud, CRM, Deloitte, EMEA, Europe, Google, HCL, IBM, Infosys, Infrastructure, Innovation, IT Services, Marketing, Microsoft, Mobile, Oracle, SaaS, Salesforce, Services, TCS, Technology, Wipro
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Go West in China – Xian and the opportunity for Outcome Excellence
Most business and tourist visitors to China visit Beijing, Shanghai and the Pearl River Delta Megalopolis. Not many blaze a trail further afield and away from the coast. Without becoming a travel agent or spokesperson for the Chinese Tourism Industry, … Continue reading
Posted in Uncategorized
Tagged Asia Pacific, BPO, Call Centre, China, CMO, collaboration, Competition, CRM, Customer Experience, CX, Differentiation, Innovation, IP, IT Services, Offshore, Offshoring, Samsung, Services, Strategy, Teleperformance, Vendor, Xian, ZTE
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Too many Bud Lights Gives SAP Brewers Droop
News broke last week that SAP was suing long-term client and global mega-brewer Anheuser-Busch InBev (brewers of Budweiser, Stella, Fosters amongst other beer of dubious quality) for the tidy sum of US$600M for license indiscretions. It is a staggering amount … Continue reading
Posted in Uncategorized
Tagged Accenture, Analytics, Asia Pacific, Asset Services, Australia, Big Data, CEO, Cloud, CMO, collaboration, Competition, CRM, Dell, Differentiation, digital, Google, HP, IaaS, IBM, Industry, Innovation, IP, IT Services, Legacy, Microsoft, Oracle, Pricing, SaaS, Salesforce, SAP, Strategy, Vendor
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PAST is the future for the Contact Centre
In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading
Posted in Uncategorized
Tagged Analytics, BPO, Business, Cognitive Computing, Contact Centre, CRM, Culture, Economics, India, Innovation, Marketing, Offshoring, Philippines, security, Technology, Watson
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