Tag Archives: CRM

More evidence – Tough times for legacy tech vendors, and golden time for the Cloud

Posted on March 4, 2020 by capioIT - Phil Hassey

Software Asset Management and Licensing app provider Flexera recently published a report on technology investments that makes fascinating, scary or reassuring reading depending upon your perspective. The Flexera™ State of Technology Spend Report was based on over 300 interviews with … Continue reading →

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Dreamforce 2019 – Still going its own way

Posted on December 15, 2019 by capioIT - Phil Hassey

A Barack Obama fireside chat, Alicia Keys and a piano out of nowhere to sign off on Marc Benioff’s keynote, members of Prince’s band on the concourse, Neil Finn’s latest backing band AKA Fleetwood Mac at an apparently un-named baseball … Continue reading →

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Freshworks wants you to Refresh to a Customer For Life

Posted on September 24, 2019 by capioIT - Phil Hassey

Freshworks is one of the more interesting SaaS startups that has reached the scale of being a viable and reliable long term business. It originated in Chennai, which at the time of founding in 2009 was not a hub of … Continue reading →

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DXC Acquires System Partners – Finally joins the Salesforce Ecosystem

Posted on September 27, 2018 by capioIT - Phil Hassey

At Dreamforce 2018 today, DXC announced the acquisition of Australian based Salesforce Platinum partner, System Partners. System Partners is one of the leading integrators in Australia, with a focus on Financial Services and the Public Sector. Firstly, congratulations to both … Continue reading →

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capioIT releases the 2018 Global Salesforce Solution Providers Capture Share Report – Accenture still leads the way, but competition is catching up.

Posted on August 27, 2018 by capioIT - Phil Hassey

The constant growth of Salesforce has proven to be on of the critical success stories for the SaaS market, if not the most outstanding success. In 2018 it passed US$10B in revenue and is on track to be the fastest … Continue reading →

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Salesforce celebrates $10B revenue

Posted on March 1, 2018 by capioIT - Phil Hassey

Today Salesforce released their Q4 and Annual numbers. The magic $10B figure has been achieved. To be precise, FY18 revenue was $10.48B.  This represents growth of 25%. Guidance for 2019 was $12.6B, a growth prediction of 20-21% in the next … Continue reading →

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Dreamforce Winners for 2017

Posted on November 11, 2017 by capioIT - Phil Hassey

Another Dreamforce is over for 2017. Overall this year was a more successful event than 2016 from my perspective. Salesforce was less about big product announcements and more about improving existing capabilities and increasing the ease of customer deployment, training … Continue reading →

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Go West in China – Xian and the opportunity for Outcome Excellence

Posted on August 14, 2017 by capioIT - Phil Hassey

Most business and tourist visitors to China visit Beijing, Shanghai and the Pearl River Delta Megalopolis. Not many blaze a trail further afield and away from the coast. Without becoming a travel agent or spokesperson for the Chinese Tourism Industry, … Continue reading →

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Too many Bud Lights Gives SAP Brewers Droop

Posted on May 15, 2017 by capioIT - Phil Hassey

News broke last week that SAP was suing long-term client and global mega-brewer Anheuser-Busch InBev (brewers of Budweiser, Stella, Fosters amongst other beer of dubious quality) for the tidy sum of US$600M for license indiscretions. It is a staggering amount … Continue reading →

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PAST is the future for the Contact Centre

Posted on November 7, 2016 by capioIT - Phil Hassey

  In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading →

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