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Recent Posts
- capioIT releases the Inaugural 2019 Asia Pacific Salesforce Solution Providers Capture Share Report – Accenture repeats global leadership with aggressive competition chasing hard.
- DXC Acquires System Partners – Finally joins the Salesforce Ecosystem
- Customer Perspectives on the Salesforce Ecosystem
- Google Maps is now a GIS platform – Consumers and Enterprise win
- capioIT releases the 2018 Global Salesforce Solution Providers Capture Share Report – Accenture still leads the way, but competition is catching up.
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Tag Archives: Culture
Some Legacy Vendors Still Underestimate AWS – As They Gasp for Air
“Amazon is propping it up.” “They are just dev-test.” “Their security is not up to standard.” “They will fizz out.” “They are not suited to the enterprise.” Not a week goes by that I do not get told these “claims” … Continue reading
Posted in Uncategorized
Tagged Amazon, Applications, Asia, AWS, Azure, Business, China, Competition, Culture, Dell, digital, Economics, Enterprise, Government, IBM, Industry, Infrastructure, Innovation, IT Outsourcing, IT Services, ITO, Japan, Marketing, Microsoft, Open Source, Outsourcing, Privacy, security, Servers, Services, Singapore, Storage, Strategy, Technology, Telco, Telstra, USA
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Top Five Takeaways from AWS Reinvent 2016
The AWS Reinvent event for 2016 is winding up. This year there was 32,000 attendees. The clear majority were developers focused on the platform. Here are my five quick takeaways from the event. (I will have more detailed … Continue reading
Posted in Uncategorized
Tagged Accenture, Applications, Asset Services, AWS, Business, CIO, Cloud, Competition, Culture, CXO, Dell, Economics, Google, Government, IaaS, IBM, Infrastructure, Innovation, IT Services, Marketing, Microsoft, Oracle, SaaS, security, Servers, Services, Singapore, Technology, Telco, USA
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Too many tech decision makers spoil the broth
Recent and ongoing discussions with industry stakeholders confirm to capioIT that the increasing complexity of technology procurement and decision-making is reaching a boiling point. capioIT estimates that major technology investment decisions now require an average of six to seven … Continue reading
Posted in Uncategorized
Tagged CEO, Cloud, CMO, collaboration, Competition, Contracts, Culture, CXO, HR, Marketing, Outcome, Outsourcing, Procurement, Vendor
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PAST is the future for the Contact Centre
In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading
Posted in Uncategorized
Tagged Analytics, BPO, Business, Cognitive Computing, Contact Centre, CRM, Culture, Economics, India, Innovation, Marketing, Offshoring, Philippines, security, Technology, Watson
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Wipro acquires Appirio – Further consolidates the Salesforce Solutions Market
According to capioIT, the acquisition of Appirio was when not if. Wipro considerably boosts capability in the as a service ecosystem, particularly in Salesforce. On October 20th, 2016 Wipro and Appirio made the joint announcement that Wipro had acquired Appirio … Continue reading
Posted in Uncategorized
Tagged Accenture, Applications, Asia, Bluewolf, Business, Capgemini, Capture Share, Cloud, Cloud Sherpas, Competition, CSC, Culture, Economics, Fujitsu, Google, HCL, HP, Hybrid Cloud, IBM, India, Infosys, Innovation, Marketing, Offshoring, Outsourcing, SaaS, Salesforce, Services, Systems Integration, TCS, Technology, Wipro, Workday
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The Digital Hotel Key – A Positive Entry to Disruption
On a recent visit to San Francisco I stayed at the San Francisco Hilton Union Square. (Don’t worry; I am not going to offer hotel room reviews. Tripadvisor and others have that covered). As a long time member of Hilton … Continue reading
Posted in Uncategorized
Tagged Business, Culture, Differentiation, digital, disruption, Enterprise, Globalisation, Innovation, IP, Mobile, Strategy, travel
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How the Car Park expose Digital Failures that Kill Customer Experience
The humble car park. It is difficult to believe that this is the frontline on the identification of digital failures and the need for Digital Devil’s Advocates – see – http://wp.me/p15cZf-ek . The humble piece of real estate that is the car … Continue reading
Posted in Uncategorized
Tagged Analytics, Asset Services, Australia, CEO, Cloud, CMO, collaboration, Consumer, Culture, CXO, Differentiation, digital, Digital Equity, disruption, Innovation, Public Sector, Social, Start Up, Strategy
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