Tag Archives: Culture

All Go for Zoho

Posted on February 11, 2020 by capioIT - Phil Hassey

SaaS provider Zoho held their 2020 Analyst Day at their new US hometown of Austin, Texas January 29-31st. If you don’t know Zoho, think of them as an Austin, Texas for the tech industry. It is definitely not weird, but … Continue reading →

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Some Legacy Vendors Still Underestimate AWS – As They Gasp for Air

Posted on April 27, 2017 by capioIT - Phil Hassey

“Amazon is propping it up.” “They are just dev-test.” “Their security is not up to standard.” “They will fizz out.” “They are not suited to the enterprise.” Not a week goes by that I do not get told these “claims” … Continue reading →

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Top Five Takeaways from AWS Reinvent 2016

Posted on December 2, 2016 by capioIT - Phil Hassey

    The AWS Reinvent event for 2016 is winding up. This year there was 32,000 attendees. The clear majority were developers focused on the platform. Here are my five quick takeaways from the event. (I will have more detailed … Continue reading →

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Too many tech decision makers spoil the broth

Posted on November 24, 2016 by capioIT - Phil Hassey

  Recent and ongoing discussions with industry stakeholders confirm to capioIT that the increasing complexity of technology procurement and decision-making is reaching a boiling point. capioIT estimates that major technology investment decisions now require an average of six to seven … Continue reading →

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PAST is the future for the Contact Centre

Posted on November 7, 2016 by capioIT - Phil Hassey

  In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading →

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Wipro acquires Appirio – Further consolidates the Salesforce Solutions Market

Posted on October 21, 2016 by capioIT - Phil Hassey

According to capioIT, the acquisition of Appirio was when not if. Wipro considerably boosts capability in the as a service ecosystem, particularly in Salesforce. On October 20th, 2016 Wipro and Appirio made the joint announcement that Wipro had acquired Appirio … Continue reading →

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The Digital Hotel Key – A Positive Entry to Disruption

Posted on May 18, 2016 by capioIT - Phil Hassey

On a recent visit to San Francisco I stayed at the San Francisco Hilton Union Square. (Don’t worry; I am not going to offer hotel room reviews. Tripadvisor and others have that covered). As a long time member of Hilton … Continue reading →

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How the Car Park expose Digital Failures that Kill Customer Experience

Posted on February 26, 2016 by capioIT - Phil Hassey

The humble car park. It is difficult to believe that this is the frontline on the identification of digital failures and the need for Digital Devil’s Advocates – see – http://wp.me/p15cZf-ek . The humble piece of real estate that is the car … Continue reading →

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Do You Have a Digital Devil’s Advocate? You need one.

Posted on February 19, 2016 by capioIT - Phil Hassey

Digital is truly transformational to an organizational ecosystem when it works, but it is increasingly runs the risk of significant corporate exposure and risk when it fails.  Unfortunately the failure of digital will lead to the reduction in innovation and down … Continue reading →

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IBM acquires Truven Health Analytics – From old school IT to disruptive outlier

Posted on February 19, 2016 by capioIT - Phil Hassey

 The old IBM was arguably the most conservative technology firm one could imagine. You cannot say that in 2016. It has left the legacy firms and has self-styled as a cognitive computing and cloud company. The most recent acquisition of … Continue reading →

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