Tag Archives: Culture

Top Five Takeaways from AWS Reinvent 2016

    The AWS Reinvent event for 2016 is winding up. This year there was 32,000 attendees. The clear majority were developers focused on the platform. Here are my five quick takeaways from the event. (I will have more detailed … Continue reading

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Too many tech decision makers spoil the broth

  Recent and ongoing discussions with industry stakeholders confirm to capioIT that the increasing complexity of technology procurement and decision-making is reaching a boiling point. capioIT estimates that major technology investment decisions now require an average of six to seven … Continue reading

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PAST is the future for the Contact Centre

  In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading

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Wipro acquires Appirio – Further consolidates the Salesforce Solutions Market

According to capioIT, the acquisition of Appirio was when not if. Wipro considerably boosts capability in the as a service ecosystem, particularly in Salesforce. On October 20th, 2016 Wipro and Appirio made the joint announcement that Wipro had acquired Appirio … Continue reading

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The Digital Hotel Key – A Positive Entry to Disruption

On a recent visit to San Francisco I stayed at the San Francisco Hilton Union Square. (Don’t worry; I am not going to offer hotel room reviews. Tripadvisor and others have that covered). As a long time member of Hilton … Continue reading

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How the Car Park expose Digital Failures that Kill Customer Experience

The humble car park. It is difficult to believe that this is the frontline on the identification of digital failures and the need for Digital Devil’s Advocates – see – http://wp.me/p15cZf-ek . The humble piece of real estate that is the car … Continue reading

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Do You Have a Digital Devil’s Advocate? You need one.

Digital is truly transformational to an organizational ecosystem when it works, but it is increasingly runs the risk of significant corporate exposure and risk when it fails.  Unfortunately the failure of digital will lead to the reduction in innovation and down … Continue reading

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