Tag Archives: CX

Westfield Car Park Automation – Five years later is still fundamentally unsafe

Posted on July 27, 2020 by capioIT - Phil Hassey

Amid a COVID driven shopping downturn Westfield (ASX: SCG) has launched a new parking program. Become a member of Westfield Plus, and you get extra parking time at pay for parking centres as well as other “perks” from tenants, e.g. … Continue reading →

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Will the CFO use the Corona Virus Black Swan Event to defund Customer Experience

Posted on March 9, 2020 by capioIT - Phil Hassey

Analysts, consulting firms, SaaS providers and business innovators all agree on one thing: Customer Experience has to be the number one priority for enterprise strategy as we enter 2020 and beyond. Enterprise boards and leadership teams have firstly, learnt the … Continue reading →

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More evidence – Tough times for legacy tech vendors, and golden time for the Cloud

Posted on March 4, 2020 by capioIT - Phil Hassey

Software Asset Management and Licensing app provider Flexera recently published a report on technology investments that makes fascinating, scary or reassuring reading depending upon your perspective. The Flexera™ State of Technology Spend Report was based on over 300 interviews with … Continue reading →

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Freshworks wants you to Refresh to a Customer For Life

Posted on September 24, 2019 by capioIT - Phil Hassey

Freshworks is one of the more interesting SaaS startups that has reached the scale of being a viable and reliable long term business. It originated in Chennai, which at the time of founding in 2009 was not a hub of … Continue reading →

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Salesforce celebrates $10B revenue

Posted on March 1, 2018 by capioIT - Phil Hassey

Today Salesforce released their Q4 and Annual numbers. The magic $10B figure has been achieved. To be precise, FY18 revenue was $10.48B.  This represents growth of 25%. Guidance for 2019 was $12.6B, a growth prediction of 20-21% in the next … Continue reading →

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Go West in China – Xian and the opportunity for Outcome Excellence

Posted on August 14, 2017 by capioIT - Phil Hassey

Most business and tourist visitors to China visit Beijing, Shanghai and the Pearl River Delta Megalopolis. Not many blaze a trail further afield and away from the coast. Without becoming a travel agent or spokesperson for the Chinese Tourism Industry, … Continue reading →

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