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Recent Posts
- Australia is losing out with diminishing innovation and increasing corruption. Is this the “lucky” country we want?
- IBM Spins off GTS. The future is 100% Hybrid and AI
- capioIT turns 10 – Thanks for the support and trust
- Global Innovation Index – Switzerland is the most innovative nation on earth, US and Nordic Countries worth noting.
- Xero acquires Waddle – AccountingTech meets FinTech meets SmallBizTech.
January 2021 M T W T F S S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Categories
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Phil Hassey
- @rwang0 My related holiday conversations have been about how much we don’t miss flying. February 3rd is my one year… twitter.com/i/web/status/1… 1 day ago
- @berkson0 4 colours of fun https://t.co/8KnQTnnNC9 1 day ago
- @berkson0 I have a back scratcher, fart noise maker, a suction grip thingy, a clickable pen, all can work wonders to distract. 2 days ago
- @vijayasankarv We just showed in Sydney that a record breaking attack is sometimes ineffective, the passion of youth may help India. 3 days ago
- RT @matteastwood: I love following our industry -> @Intel said CEO Bob Swan would be replaced by @VMWare CEO @PGelsinger effective Feb. 15… 3 days ago
- One of many aspects to creating the customer experience and community twitter.com/vendorprisey/s… 4 days ago
- @servantofchaos Too many people who are dual NZ citizens from their parents who don’t want to give up kiwi citizen… twitter.com/i/web/status/1… 4 days ago
- @thinkovation It is the “genius” of Murdoch and others , make people vote against their interest by convincing them… twitter.com/i/web/status/1… 5 days ago
- RT @berkson0: As consumers we've learned (been trained?) to consume content in a multi-screen modality, where the extra screen is either de… 5 days ago
- @bhaines0 @robin_daniels Do you think you can dance is more to the poi t 6 days ago
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Tag Archives: CX
Westfield Car Park Automation – Five years later is still fundamentally unsafe
Amid a COVID driven shopping downturn Westfield (ASX: SCG) has launched a new parking program. Become a member of Westfield Plus, and you get extra parking time at pay for parking centres as well as other “perks” from tenants, e.g. … Continue reading
Posted in Uncategorized
Tagged Competition, Consumer, Covid_19, Customer Experience, CX, CXO, digital, Retail, Sales, security, Westfield
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Will the CFO use the Corona Virus Black Swan Event to defund Customer Experience
Analysts, consulting firms, SaaS providers and business innovators all agree on one thing: Customer Experience has to be the number one priority for enterprise strategy as we enter 2020 and beyond. Enterprise boards and leadership teams have firstly, learnt the … Continue reading
Posted in Uncategorized
Tagged Business, CEO, CFO, CMO, Competition, Customer Experience, CX, Differentiation, digital, Innovation, Microsoft, Oracle, Salesforce, SAP, Strategy, Technology, Transformation
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More evidence – Tough times for legacy tech vendors, and golden time for the Cloud
Software Asset Management and Licensing app provider Flexera recently published a report on technology investments that makes fascinating, scary or reassuring reading depending upon your perspective. The Flexera™ State of Technology Spend Report was based on over 300 interviews with … Continue reading
Posted in Uncategorized
Tagged AI, Amazon, Analytics, Asset Services, AWS, Business, CEO, Cloud, Competition, CRM, CX, Differentiation, digital, Google, HP, HR, IBM, Microsoft, Oracle, Red Hat, SaaS, Salesforce, SAP, Service Now, ServiceNow, Strategy, Technology, Vendor, Workday
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Freshworks wants you to Refresh to a Customer For Life
Freshworks is one of the more interesting SaaS startups that has reached the scale of being a viable and reliable long term business. It originated in Chennai, which at the time of founding in 2009 was not a hub of … Continue reading
Posted in Uncategorized
Tagged Asia, Asia Pacific, Cloud, CRM, Customer Experience, CX, India, SaaS, SaaS. Strategy, Salesforce, Vendor, Xero, Zoho
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Salesforce celebrates $10B revenue
Today Salesforce released their Q4 and Annual numbers. The magic $10B figure has been achieved. To be precise, FY18 revenue was $10.48B. This represents growth of 25%. Guidance for 2019 was $12.6B, a growth prediction of 20-21% in the next … Continue reading
Posted in Uncategorized
Tagged AWS, Cloud, CRM, Customer Experience, CX, IBM, Microsoft, Oracle, Salesforce, SAP, Technology
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Go West in China – Xian and the opportunity for Outcome Excellence
Most business and tourist visitors to China visit Beijing, Shanghai and the Pearl River Delta Megalopolis. Not many blaze a trail further afield and away from the coast. Without becoming a travel agent or spokesperson for the Chinese Tourism Industry, … Continue reading
Posted in Uncategorized
Tagged Asia Pacific, BPO, Call Centre, China, CMO, collaboration, Competition, CRM, Customer Experience, CX, Differentiation, Innovation, IP, IT Services, Offshore, Offshoring, Samsung, Services, Strategy, Teleperformance, Vendor, Xian, ZTE
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