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Phil Hassey
- @jowyang For mine, it is more the airline experience than the airport in terms of my experience satisfaction 10 hours ago
- Qantas CIO reveals 70 percent of apps now lifted to cloud itnews.com.au/news/qantas-ci… #Cloud has really taken off at #Qantas #IBM 12 hours ago
- @rachelnudge @Veeam Don’t you love free presents 2 days ago
- RT @applebyj: Interesting factoid - every release of SAP Software to date is based on Java 8, which is EOL in 2025. Regardless of Business… 2 days ago
- @lludovic Awkward like nuns dancing to Like a Virgin 2 days ago
- @berkson0 Bushfires are here, right now I’d readily swap 3 days ago
- @timbo2002 Ink is not the future. That is what I am saying. Xerox nor HP have made a highly successful strategic mo… twitter.com/i/web/status/1… 4 days ago
- comparing #Xero and #Xerox news during the week, amazing the difference with the dropping of a X, one the fastest g… twitter.com/i/web/status/1… 4 days ago
- @jdahlan Would it be any other way? I’d hope they were the top two 4 days ago
- @thinkovation Over understand? It is a good point, 4 days ago
Meta
Tag Archives: CX
Freshworks wants you to Refresh to a Customer For Life
Freshworks is one of the more interesting SaaS startups that has reached the scale of being a viable and reliable long term business. It originated in Chennai, which at the time of founding in 2009 was not a hub of … Continue reading
Posted in Uncategorized
Tagged Asia, Asia Pacific, Cloud, CRM, Customer Experience, CX, India, SaaS, SaaS. Strategy, Salesforce, Vendor, Xero, Zoho
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Salesforce celebrates $10B revenue
Today Salesforce released their Q4 and Annual numbers. The magic $10B figure has been achieved. To be precise, FY18 revenue was $10.48B. This represents growth of 25%. Guidance for 2019 was $12.6B, a growth prediction of 20-21% in the next … Continue reading
Posted in Uncategorized
Tagged AWS, Cloud, CRM, Customer Experience, CX, IBM, Microsoft, Oracle, Salesforce, SAP, Technology
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Go West in China – Xian and the opportunity for Outcome Excellence
Most business and tourist visitors to China visit Beijing, Shanghai and the Pearl River Delta Megalopolis. Not many blaze a trail further afield and away from the coast. Without becoming a travel agent or spokesperson for the Chinese Tourism Industry, … Continue reading
Posted in Uncategorized
Tagged Asia Pacific, BPO, Call Centre, China, CMO, collaboration, Competition, CRM, Customer Experience, CX, Differentiation, Innovation, IP, IT Services, Offshore, Offshoring, Samsung, Services, Strategy, Teleperformance, Vendor, Xian, ZTE
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