Tag Archives: Economics

Top Five Takeaways from AWS Reinvent 2016

    The AWS Reinvent event for 2016 is winding up. This year there was 32,000 attendees. The clear majority were developers focused on the platform. Here are my five quick takeaways from the event. (I will have more detailed … Continue reading

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PAST is the future for the Contact Centre

  In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading

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Wipro acquires Appirio – Further consolidates the Salesforce Solutions Market

According to capioIT, the acquisition of Appirio was when not if. Wipro considerably boosts capability in the as a service ecosystem, particularly in Salesforce. On October 20th, 2016 Wipro and Appirio made the joint announcement that Wipro had acquired Appirio … Continue reading

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Department Store ecommerce – Not a Customer First Experience

Most traditional retailers have struggled with the shift to an online retail/ecommerce, reactive social media and other other technological innovations in meeting the ever-changing requirements of buyers from millennials through to the silent generation. They may have largely deluded self justified reasons for this, but … Continue reading

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Do You Have a Digital Devil’s Advocate? You need one.

Digital is truly transformational to an organizational ecosystem when it works, but it is increasingly runs the risk of significant corporate exposure and risk when it fails.  Unfortunately the failure of digital will lead to the reduction in innovation and down … Continue reading

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Technology – The prime mega-trend that drives society

Every defined era of economic history is characterized by waves of disruption. From the agricultural revolution to the current information and digital revolution, innovation and change is results in continual disruption. The drivers and outcomes of these eras of economic … Continue reading

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