Tag Archives: Economics

IBM Think 2018 – What will drive IBM toward the future

Posted on April 13, 2018 by

  IBM held their think conference in March 2018. As with all vendor conferences, the content comes fast, it is varied and takes a while to digest. Think was the first time that IBM integrated all their business units into … Continue reading →

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Want to be a Digital Leader. Don’t be Corrupt.

Posted on October 2, 2017 by

Every country and enterprise globally aspires to be a digital leader. Digital is hard to define and measure and is far from mature. As a result, potential has not been fulfilled for both the public and private sector. Of course, … Continue reading →

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Some Legacy Vendors Still Underestimate AWS – As They Gasp for Air

Posted on April 27, 2017 by

“Amazon is propping it up.” “They are just dev-test.” “Their security is not up to standard.” “They will fizz out.” “They are not suited to the enterprise.” Not a week goes by that I do not get told these “claims” … Continue reading →

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Top Five Takeaways from AWS Reinvent 2016

Posted on December 2, 2016 by

    The AWS Reinvent event for 2016 is winding up. This year there was 32,000 attendees. The clear majority were developers focused on the platform. Here are my five quick takeaways from the event. (I will have more detailed … Continue reading →

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PAST is the future for the Contact Centre

Posted on November 7, 2016 by

  In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading →

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Wipro acquires Appirio – Further consolidates the Salesforce Solutions Market

Posted on October 21, 2016 by

According to capioIT, the acquisition of Appirio was when not if. Wipro considerably boosts capability in the as a service ecosystem, particularly in Salesforce. On October 20th, 2016 Wipro and Appirio made the joint announcement that Wipro had acquired Appirio … Continue reading →

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Department Store ecommerce – Not a Customer First Experience

Posted on April 8, 2016 by

Most traditional retailers have struggled with the shift to an online retail/ecommerce, reactive social media and other other technological innovations in meeting the ever-changing requirements of buyers from millennials through to the silent generation. They may have largely deluded self justified reasons for this, but … Continue reading →

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