Tag Archives: Innovation

Will the CFO use the Corona Virus Black Swan Event to defund Customer Experience

Posted on March 9, 2020 by

Analysts, consulting firms, SaaS providers and business innovators all agree on one thing: Customer Experience has to be the number one priority for enterprise strategy as we enter 2020 and beyond. Enterprise boards and leadership teams have firstly, learnt the … Continue reading →

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All Go for Zoho

Posted on February 11, 2020 by

SaaS provider Zoho held their 2020 Analyst Day at their new US hometown of Austin, Texas January 29-31st. If you don’t know Zoho, think of them as an Austin, Texas for the tech industry. It is definitely not weird, but … Continue reading →

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No US Credit Card, then No Go for Amazon Go

Posted on February 11, 2020 by

I have written in the past about potential of the Amazon Go experience and the fact that if executed properly it can lead to enhanced skills for retail employees in a similar style that the Barista changed getting a cup … Continue reading →

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AWS goes Local – Bringing the Cloud Closer

Posted on December 16, 2019 by

In December 2019, AWS had its key global customer event re:Invent in Las Vegas. It is no surprise that the game gets bigger, the event gets broader and the content overwhelming in scale and scope. AWS now hosts 65,000 from … Continue reading →

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Dreamforce 2019 – Still going its own way

Posted on December 15, 2019 by

A Barack Obama fireside chat, Alicia Keys and a piano out of nowhere to sign off on Marc Benioff’s keynote, members of Prince’s band on the concourse, Neil Finn’s latest backing band AKA Fleetwood Mac at an apparently un-named baseball … Continue reading →

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Salesforce – Acquires Tableau, accelerates analytics as it plays a Customer 360 game

Posted on June 12, 2019 by

Salesforce announced on Monday, June 10th (US time) the acquisition of data visualisation leader Tableau for US$15.7B. Some jaws dropped at the purchased and the price and some at the purchaser. It was inevitable that Tableau would be acquired, Oracle, … Continue reading →

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DXC Acquires System Partners – Finally joins the Salesforce Ecosystem

Posted on September 27, 2018 by

At Dreamforce 2018 today, DXC announced the acquisition of Australian based Salesforce Platinum partner, System Partners. System Partners is one of the leading integrators in Australia, with a focus on Financial Services and the Public Sector. Firstly, congratulations to both … Continue reading →

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Google Maps is now a GIS platform – Consumers and Enterprise win

Posted on September 19, 2018 by

  Google held their Enterprise Cloud meeting in San Francisco in July. While there was plenty to hear from them regarding investment in the Google Cloud Platform (GCP), the announcements were not limited to the cloud. For me, as a … Continue reading →

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capioIT releases the 2018 Global Salesforce Solution Providers Capture Share Report – Accenture still leads the way, but competition is catching up.

Posted on August 27, 2018 by

The constant growth of Salesforce has proven to be on of the critical success stories for the SaaS market, if not the most outstanding success. In 2018 it passed US$10B in revenue and is on track to be the fastest … Continue reading →

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AlibabaCloud has the chance to own the ASEAN Cloud Market

Posted on August 24, 2018 by

The cloud in the Asia Pacific region has had considerable build up in the past two years. In the major markets, all of the hyper-scale providers are present or have announced intentions. As a result, Australia, India, Japan, Korea and … Continue reading →

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