Tag Archives: Nearshore

Cost increases due to currency will accelerate asset based services in Europe and Australia

Posted on April 28, 2015 by

The shift towards asset based services, IP, or automation has finally accelerated. This has been a long time coming, and the slow pace of change has been an ongoing frustration for capioIT. Many SI and services organisations have finally begun to apply … Continue reading →

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Tata Consultancy Services market cap exceeds a combined Xerox, CGI, Unisys, Capgemini, Fujitsu and CSC with $10 Billion left over

Posted on June 27, 2014 by

Whilst capioIT has written recently that the Indian vendors are as much legacy IT services providers as IBM, Accenture, CGI or Capgemini, their market capitalisation does not reflect this. If one believes the market is rational (or at least consistently … Continue reading →

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Indian Services Providers Fall from Disrupter to Legacy – Next Step Consolidation

Posted on June 3, 2014 by

Individually and collectively, Tata Consultancy Services, Infosys, Wipro, HCL, Cognizant and others unmistakably revolutionalised the IT services marketplace. Most visibly this was through leveraging India and other offshore locations. Equally importantly was their focus on, and strength in, process and … Continue reading →

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Chinese Tier 2 and 3 cities need to do a much better job to promote foreign investment

Posted on February 19, 2014 by

I have visited China for business repeatedly over the last 15 years. As most would be more than aware, the growth on any econometric variable has been sustained and typically staggering. As someone who studied economic and regional development as … Continue reading →

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capioIT turns Three – Someday we’ll look back on this and it will all seem funny*

Posted on September 23, 2013 by

When one absorbs research highlighting that nearly 50% of small businesses fail within three years it is with great excitement and humility that we celebrate the third birthday of capioIT today. Not surprisingly the last three years have been the … Continue reading →

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IBM GMU – Managing growth in diversity

Posted on September 16, 2013 by

In September 2013, IBM reignited their Analysts Insight event in Singapore to highlight investments in the IBM Growth Markets Unit or GMU. For those who are unawares, the IBM GMU contains most of the growth countries of the global economy. … Continue reading →

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IBM Sells its CRM BPO unit to Synnex – A Case of Leaving a Commodity Market Behind?

Posted on September 11, 2013 by

I have a special place in my heart for Call Centre and CRM operations. The first consulting I ever did was in 1999 for the call centre operation of a major Australian insurance firm. I was tasked with imparting the … Continue reading →

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Western Australia – Can it drive BPO to maturity in Australia?

Posted on May 24, 2013 by

BPO maturity in Australia. The mere phrase is enough to inspire fear and loathing for any seasoned outsourcing pro. As anyone who has listened to me since I started as an analyst late last century I have lamented reasons for, … Continue reading →

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Ballarat strikes gold – Named the number one location for domestic IT services delivery in Australia by capioIT.

Posted on August 22, 2012 by

In parallel to services delivered offshore, capioIT has identified growth in the realisation that domestic delivery in Australia can provide tangible opportunities in service delivery whilst managing cost issues. Services in these centre are highly skilled and a platform for … Continue reading →

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