Tag Archives: Offshoring

Go West in China – Xian and the opportunity for Outcome Excellence

Most business and tourist visitors to China visit Beijing, Shanghai and the Pearl River Delta Megalopolis. Not many blaze a trail further afield and away from the coast. Without becoming a travel agent or spokesperson for the Chinese Tourism Industry, … Continue reading

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PAST is the future for the Contact Centre

  In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading

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Wipro acquires Appirio – Further consolidates the Salesforce Solutions Market

According to capioIT, the acquisition of Appirio was when not if. Wipro considerably boosts capability in the as a service ecosystem, particularly in Salesforce. On October 20th, 2016 Wipro and Appirio made the joint announcement that Wipro had acquired Appirio … Continue reading

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To survive IT services vendors must develop a multi-brand strategy

No-one will argue that the level of disruption for technology buyers and sellers is at an all time high. Everything is up for the disruption and will be for the foreseeable term in business time-frames. Therefore every option to win … Continue reading

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Cost increases due to currency will accelerate asset based services in Europe and Australia

The shift towards asset based services, IP, or automation has finally accelerated. This has been a long time coming, and the slow pace of change has been an ongoing frustration for capioIT. Many SI and services organisations have finally begun to apply … Continue reading

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Certified salesforce.com Professionals for Global System Integrators – Accenture leads the way

The salesforce.com System Integration and Solution Services market is accelerating more than any other major enterprise technology platform. The salesforce.com market is innovative and transforming the way enterprises and agencies engage with their customers, stakeholders and overall ecosystem. As a result of … Continue reading

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IBM GMU – Managing growth in diversity

In September 2013, IBM reignited their Analysts Insight event in Singapore to highlight investments in the IBM Growth Markets Unit or GMU. For those who are unawares, the IBM GMU contains most of the growth countries of the global economy. … Continue reading

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