Tag Archives: Philippines

PAST is the future for the Contact Centre

Posted on November 7, 2016 by capioIT - Phil Hassey

  In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading →

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Cost increases due to currency will accelerate asset based services in Europe and Australia

Posted on April 28, 2015 by capioIT - Phil Hassey

The shift towards asset based services, IP, or automation has finally accelerated. This has been a long time coming, and the slow pace of change has been an ongoing frustration for capioIT. Many SI and services organisations have finally begun to apply … Continue reading →

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ASEAN is a boom market but ….

Posted on September 3, 2013 by capioIT - Phil Hassey

Recently I wrote on the excitement that is the market opportunity in ASEAN, particularly in Indonesia, The Philippines and Thailand. https://capioit.wordpress.com/2013/03/25/why-indonesia-the-philippines-and-thailand-are-the-hot-markets-for-it-solutions-in-2013/ In the midterm, particularly as India growth remains below expectations largely driven by government inertia, outside of China, ASEAN … Continue reading →

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Microsoft Azure to launch in Australia, Japan and China. Further proof the Asia Pacific cloud must be delivered through multiple nodes.

Posted on May 23, 2013 by capioIT - Phil Hassey

This week Microsoft announced plans to offer the Azure cloud platform in Australia and China.  (Update – On May 23rd Microsoft also announced 2 (Osaka and Tokyo) locations in Japan) This is a significant announcement for both markets and of … Continue reading →

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Why Indonesia, the Philippines and Thailand are the Hot markets for IT Solutions in 2013

Posted on March 25, 2013 by capioIT - Phil Hassey

           Clearly one of the best things about having and analyst and advisory company focused on emerging market is that I have visibility and engagement across some of the most exciting markets in the globe for … Continue reading →

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