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Recent Posts
- DXC Acquires System Partners – Finally joins the Salesforce Ecosystem
- Customer Perspectives on the Salesforce Ecosystem
- Google Maps is now a GIS platform – Consumers and Enterprise win
- capioIT releases the 2018 Global Salesforce Solution Providers Capture Share Report – Accenture still leads the way, but competition is catching up.
- AlibabaCloud has the chance to own the ASEAN Cloud Market
October 2018 M T W T F S S « Sep 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Categories
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Phil Hassey
- In many ways what Paul Allen (and Bill Gates) did after @microsoft #Microsoft is the legacy. #paulallen twitter.com/Microsoft/stat… 6 hours ago
- Stunning stat. It keeps climbing the charts. Unless you live in an ignorant country like Australia twitter.com/piotrmajchrzak… 4 days ago
- Congrats. All adding to innovation driven #CX twitter.com/freshdesk/stat… 4 days ago
- Congrats. All adds to the #Cx capabiltgroeth. Customer outcomes need to be driven by innovation twitter.com/freshdesk/stat… 4 days ago
- @berkson0 @FreshworksInc Congrats to @FreshworksInc for getting their biggest customer event to date. 4 days ago
- @adrianho11 @Optus @VodafoneAU It is pathetic. How can you run a business when you have to walk 4 houses away to send a text 6 days ago
- Couldn’t agree more. @benioff backs with action twitter.com/nils_gilman/st… 6 days ago
- #telco are crippling #SmallBusinesses in #Australia. Wifi out for an indefinite and non defined period. Thanks… twitter.com/i/web/status/1… 6 days ago
- #PAKvAUS - I’m sure Glenn Maxwell would have done at least lasted as many balls as labuschagne. I’m glad he was there on form 6 days ago
- @benkepes They clearly moved on. The tweet directly below yours https://t.co/m9geoSCEv6 6 days ago
Meta
Tag Archives: Philippines
PAST is the future for the Contact Centre
In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading
Posted in Uncategorized
Tagged Analytics, BPO, Business, Cognitive Computing, Contact Centre, CRM, Culture, Economics, India, Innovation, Marketing, Offshoring, Philippines, security, Technology, Watson
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Cost increases due to currency will accelerate asset based services in Europe and Australia
The shift towards asset based services, IP, or automation has finally accelerated. This has been a long time coming, and the slow pace of change has been an ongoing frustration for capioIT. Many SI and services organisations have finally begun to apply … Continue reading
Posted in Uncategorized
Tagged Accenture, Analytics, ANZ, Asia, Asia Pacific, Asset Services, Australia, BPaaS, BPO, Capgemini, Competition, digital, EDS, EMEA, Europe, Fujitsu, HP, IBM, India, Innovation, IP, IT Services, Nearshore, Offshore, Offshoring, Outsourcing, Philippines, Services, Strategy, Vendor
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ASEAN is a boom market but ….
Recently I wrote on the excitement that is the market opportunity in ASEAN, particularly in Indonesia, The Philippines and Thailand. https://capioit.wordpress.com/2013/03/25/why-indonesia-the-philippines-and-thailand-are-the-hot-markets-for-it-solutions-in-2013/ In the midterm, particularly as India growth remains below expectations largely driven by government inertia, outside of China, ASEAN … Continue reading
Posted in Uncategorized
Tagged ASEAN, China, India, Indonesia, Industry, Innovation, Malaysia, Natural Resources, Philippines, Policy, Singapore, Thailand, Vietnam
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Microsoft Azure to launch in Australia, Japan and China. Further proof the Asia Pacific cloud must be delivered through multiple nodes.
This week Microsoft announced plans to offer the Azure cloud platform in Australia and China. (Update – On May 23rd Microsoft also announced 2 (Osaka and Tokyo) locations in Japan) This is a significant announcement for both markets and of … Continue reading
Posted in Uncategorized
Tagged Amazon, Asia Pacific, Australia, AWS, China, Cloud, IaaS, India, Indonesia, Innovation, Korea, Malaysia, Microsoft, Outsourcing, Philippines, Rackspace, SaaS, SAP, Services, Singapore, Strategy, Thailand
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Why Indonesia, the Philippines and Thailand are the Hot markets for IT Solutions in 2013
Clearly one of the best things about having and analyst and advisory company focused on emerging market is that I have visibility and engagement across some of the most exciting markets in the globe for … Continue reading
Posted in Uncategorized
Tagged Analytics, ASEAN, Asia Pacific, Big Data, BPO, China, Cloud, India, Indonesia, IT Services, Philippines, Thailand
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