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Phil Hassey
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Tag Archives: Services
All Go for Zoho
SaaS provider Zoho held their 2020 Analyst Day at their new US hometown of Austin, Texas January 29-31st. If you don’t know Zoho, think of them as an Austin, Texas for the tech industry. It is definitely not weird, but … Continue reading
Posted in Uncategorized
Tagged Applications, Business, Cloud, Commercial, Competition, Culture, Hosting, India, Infrastructure, Innovation, Marketing, Microsoft, Mobile, mobility, Public Cloud, SaaS, SaaS. Strategy, Sales, Services, SME, Technology, USA, Zoho
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AWS goes Local – Bringing the Cloud Closer
In December 2019, AWS had its key global customer event re:Invent in Las Vegas. It is no surprise that the game gets bigger, the event gets broader and the content overwhelming in scale and scope. AWS now hosts 65,000 from … Continue reading
Posted in Uncategorized
Tagged Asia, AWS, Business, Cloud, Commercial, Competition, Economics, Google, Hybrid Cloud, Indonesia, Infrastructure, Innovation, Japan, Microsoft, Public Cloud, security, Services, Technology
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Dreamforce 2019 – Still going its own way
A Barack Obama fireside chat, Alicia Keys and a piano out of nowhere to sign off on Marc Benioff’s keynote, members of Prince’s band on the concourse, Neil Finn’s latest backing band AKA Fleetwood Mac at an apparently un-named baseball … Continue reading
Posted in Uncategorized
Tagged Accenture, Analytics, Asia Pacific, Cloud, Competition, CRM, Deloitte, digital, Dreamforce, Hybrid Cloud, Industry, Innovation, Oracle, SaaS, Salesforce, Services, Strategy, Technology, Vendor
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DXC Acquires System Partners – Finally joins the Salesforce Ecosystem
At Dreamforce 2018 today, DXC announced the acquisition of Australian based Salesforce Platinum partner, System Partners. System Partners is one of the leading integrators in Australia, with a focus on Financial Services and the Public Sector. Firstly, congratulations to both … Continue reading
Posted in Uncategorized
Tagged Analytics, Appirio, Applications, Asia Pacific, Australia, Business, Cloud, Cognizant, Competition, CRM, Differentiation, digital, Industry, Innovation, IT Services, Partners, Public Sector, SaaS, Salesforce, Services, Strategy, Technology, Vendor
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capioIT releases the 2018 Global Salesforce Solution Providers Capture Share Report – Accenture still leads the way, but competition is catching up.
The constant growth of Salesforce has proven to be on of the critical success stories for the SaaS market, if not the most outstanding success. In 2018 it passed US$10B in revenue and is on track to be the fastest … Continue reading
Posted in Uncategorized
Tagged Accenture, Analytics, Appirio, Big Data, Bluewolf, Capgemini, CEO, Cloud, Cognizant, Competition, CRM, Deloitte, Differentiation, digital, Fujitsu, Google, IBM, Infosys, Innovation, IT Services, NTT, PwC, SaaS, Salesforce, Services, Strategy, TCS, TechMahindra, Vendor, Wipro
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AlibabaCloud has the chance to own the ASEAN Cloud Market
The cloud in the Asia Pacific region has had considerable build up in the past two years. In the major markets, all of the hyper-scale providers are present or have announced intentions. As a result, Australia, India, Japan, Korea and … Continue reading
Posted in Uncategorized
Tagged Alibaba, AlibabaCloud, Amazon, ASEAN, Asia Pacific, Australia, AWS, China, Cloud, Competition, Differentiation, Google, IaaS, IBM, Indonesia, Infrastructure, Innovation, IT Services, Japan, Microsoft, Offshore, Outsourcing, Salesforce, Services, Singapore, Strategy, Thailand, Vendor, Vietnam
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IBM Think 2018 – What will drive IBM toward the future
IBM held their think conference in March 2018. As with all vendor conferences, the content comes fast, it is varied and takes a while to digest. Think was the first time that IBM integrated all their business units into … Continue reading
Posted in Uncategorized
Tagged AI, Apple, Applications, Asia, BPO, Business, Cloud, CMO, Cognitive Computing, Commercial, Competition, digital, Economics, Google, Government, IBM, Infrastructure, Innovation, IT Services, Machine Learning, Marketing, Mobile, mobility, Oracle, Salesforce, security, Services, Technology, Watson
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Dreamforce Winners for 2017
Another Dreamforce is over for 2017. Overall this year was a more successful event than 2016 from my perspective. Salesforce was less about big product announcements and more about improving existing capabilities and increasing the ease of customer deployment, training … Continue reading
Posted in Uncategorized
Tagged Accenture, Appirio, Applications, Asia Pacific, Asset Services, Business, Cloud, CRM, Deloitte, EMEA, Europe, Google, HCL, IBM, Infosys, Infrastructure, Innovation, IT Services, Marketing, Microsoft, Mobile, Oracle, SaaS, Salesforce, Services, TCS, Technology, Wipro
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Go West in China – Xian and the opportunity for Outcome Excellence
Most business and tourist visitors to China visit Beijing, Shanghai and the Pearl River Delta Megalopolis. Not many blaze a trail further afield and away from the coast. Without becoming a travel agent or spokesperson for the Chinese Tourism Industry, … Continue reading
Posted in Uncategorized
Tagged Asia Pacific, BPO, Call Centre, China, CMO, collaboration, Competition, CRM, Customer Experience, CX, Differentiation, Innovation, IP, IT Services, Offshore, Offshoring, Samsung, Services, Strategy, Teleperformance, Vendor, Xian, ZTE
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Some Legacy Vendors Still Underestimate AWS – As They Gasp for Air
“Amazon is propping it up.” “They are just dev-test.” “Their security is not up to standard.” “They will fizz out.” “They are not suited to the enterprise.” Not a week goes by that I do not get told these “claims” … Continue reading
Posted in Uncategorized
Tagged Amazon, Applications, Asia, AWS, Azure, Business, China, Competition, Culture, Dell, digital, Economics, Enterprise, Government, IBM, Industry, Infrastructure, Innovation, IT Outsourcing, IT Services, ITO, Japan, Marketing, Microsoft, Open Source, Outsourcing, Privacy, security, Servers, Services, Singapore, Storage, Strategy, Technology, Telco, Telstra, USA
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