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Recent Posts
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- Your valuable and curated customer data. Throw it away and start again.
- Will the CFO use the Corona Virus Black Swan Event to defund Customer Experience
- More evidence – Tough times for legacy tech vendors, and golden time for the Cloud
- All Go for Zoho
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Phil Hassey
- @micwar @ssharwood I am dealing with that for a cat and a dog, cat is stupidest 1 day ago
- @berkson0 for a futurist or palm reader 4 days ago
- @berkson0 Try spelling the French word for it first. 4 days ago
- @berkson0 Yeah, because that is proving so successful at the moment ... 4 days ago
- @berkson0 I am a futurist 4 days ago
- @berkson0 I do know Epidemiology, Economics, Viruses, Government Policy, Ethics, Religion, Bushfires, Social Media,… twitter.com/i/web/status/1… 4 days ago
- #Digital is not easy to enact, but opening up significant risk your most vulnerable customers is not a great starti… twitter.com/i/web/status/1… 5 days ago
- @StevenDickens3 @dez_blanchfield @Facebook A favourable outcome for Microsoft with the US Defence for cloud for a s… twitter.com/i/web/status/1… 5 days ago
- @adrianho11 @fredmcclimans @adrianho11 I’m guessing more L shaped as it is impossible to stop this virus from bouncing back 1 week ago
- @fredmcclimans Unbelievable number, sad for the direct and indirect impacts. 1 week ago
Meta
Tag Archives: Watson
IBM Asia Pacific Analyst Insights – Red Hat has arrived at IBM
IBM recently held its 20th annual Asia Pacific Industry Analyst event in Singapore. Firstly kudos to IBM. No other vendor has had 20 Asia Pacific Industry Analyst events. IBM is not the same company that hosted a small number of … Continue reading
Posted in Uncategorized
Tagged Analyst Relations, AR, Asia, Asia Pacific, AWS, Azure, Cloud, Hybrid Cloud, IBM, Public Cloud, Red Hat, Singapore, Watson
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IBM Think 2018 – What will drive IBM toward the future
IBM held their think conference in March 2018. As with all vendor conferences, the content comes fast, it is varied and takes a while to digest. Think was the first time that IBM integrated all their business units into … Continue reading
Posted in Uncategorized
Tagged AI, Apple, Applications, Asia, BPO, Business, Cloud, CMO, Cognitive Computing, Commercial, Competition, digital, Economics, Google, Government, IBM, Infrastructure, Innovation, IT Services, Machine Learning, Marketing, Mobile, mobility, Oracle, Salesforce, security, Services, Technology, Watson
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PAST is the future for the Contact Centre
In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading
Posted in Uncategorized
Tagged Analytics, BPO, Business, Cognitive Computing, Contact Centre, CRM, Culture, Economics, India, Innovation, Marketing, Offshoring, Philippines, security, Technology, Watson
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From Oncology to Customer Service, Cognitive Computing will Change the Human Experience.
From Oncology to Customer Service, Cognitive Computing will Change the Human Experience. Technology. It is a striking word. Every human knows closely the impact of technology, on themselves, people they care deeply about and our entire society. Personally in the … Continue reading
Posted in Uncategorized
Tagged Analytics, Asia Pacific, Asset Services, Big Data, Cloud, Cognitive Computing, CRM, digital, Digital Equity, IBM, India, Innovation, Oncology, Outsourcing, SaaS, Strategy, Thailand, Vendor, Watson
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