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Tag Archives: Watson
PAST is the future for the Contact Centre
In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading
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Tagged Analytics, BPO, Business, Cognitive Computing, Contact Centre, CRM, Culture, Economics, India, Innovation, Marketing, Offshoring, Philippines, security, Technology, Watson
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From Oncology to Customer Service, Cognitive Computing will Change the Human Experience.
From Oncology to Customer Service, Cognitive Computing will Change the Human Experience. Technology. It is a striking word. Every human knows closely the impact of technology, on themselves, people they care deeply about and our entire society. Personally in the … Continue reading
Posted in Uncategorized
Tagged Analytics, Asia Pacific, Asset Services, Big Data, Cloud, Cognitive Computing, CRM, digital, Digital Equity, IBM, India, Innovation, Oncology, Outsourcing, SaaS, Strategy, Thailand, Vendor, Watson
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