Tag Archives: Watson

IBM Asia Pacific Analyst Insights – Red Hat has arrived at IBM

Posted on September 11, 2019 by

IBM recently held its 20th annual Asia Pacific Industry Analyst event in Singapore. Firstly kudos to IBM. No other vendor has had 20 Asia Pacific Industry Analyst events. IBM is not the same company that hosted a small number of … Continue reading →

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IBM Think 2018 – What will drive IBM toward the future

Posted on April 13, 2018 by

  IBM held their think conference in March 2018. As with all vendor conferences, the content comes fast, it is varied and takes a while to digest. Think was the first time that IBM integrated all their business units into … Continue reading →

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PAST is the future for the Contact Centre

Posted on November 7, 2016 by

  In the late 1990’s when I first worked in contact centres, the most cutting edge innovation was the now redundant fax machine. Getting call centre agents and managers of an Australian insurance company in Australia to consider leveraging the … Continue reading →

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From Oncology to Customer Service, Cognitive Computing will Change the Human Experience.

Posted on December 8, 2015 by

From Oncology to Customer Service, Cognitive Computing will Change the Human Experience. Technology. It is a striking word. Every human knows closely the impact of technology, on themselves, people they care deeply about and our entire society. Personally in the … Continue reading →

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